1800lighting Support Center

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What Should I Do If My Items Damaged?

Updated:

The Details you can do if you received a damaged item:

  • 1800Lighting.com requires that damages be reported within 10 days of receipt.
  •  They will assist you in ordering a new replacement item while they work on returning the damaged one.
  • If you receive an item that is damaged do not discard any of the packaging in which it was received. Discarding the original packaging of a damaged item may delay or even void the return.
  • Please be prepared to provide your order number, product and the specific nature of the damage. In some cases they may request photos be taken.
  • All items that are returned as damaged or defective will be inspected upon receipt. Return of an item found to be in working condition and absent of any damage or defect upon inspection will incur a 25% restocking fee.

In all cases, if the merchandise you have received appears to be damaged, contact their Customer Experience Team by Live Chat, at 1.800.544.4846 and press 3 or by email at [email protected] as soon as possible!

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What's the Methods Of Payment?

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American Express, MasterCard, Visa, and Discover as credit card payment will be accepted. Additionally, accepting payment through the PayPal payment gateway. Capitol Lighting's 1800lighting.com only bills its customers for the amount of the items that have actually shipped.

When checking out directly through Capitol Lighting's 1800lighting.com checkout system, Captol Lighting DOES NOT bill its customers at the time of purchase. Rather, 1800lighting.com will "authorize" the amount of your purchase with the issuing bank of your credit or debit card. That is, upon placing your order, 1800lighting.com will verify that the amount of your purchase is available against your current credit line or checking account.

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Also, you can visit 1800lighting Official Website to get more helps, faqs and knowledge base.

About 1800lighting

At 1800lighting.com you will find state-of-the art ceiling fans from Casablanca, Hunter and Minka-Aire; fabulous outdoor and landscape lights from Kichler and Hinkley; brilliant rail lights and pendants from LBL and Tech Lighting; and exquisite Schonbek chandeliers. Top quality light bulbs, track and recessed lights, and energy-saving strategies—enjoy all this and more; our light fixture professionals are here to serve you. 1800lighting provides the best—ceiling lights, wall lights, table and floor lamps, outdoor lights and home décor.

Make your home shine with peak performance, and find decorative lamps and light fixtures designed to fulfill your illuminating vision. Go traditional, go high-tech futuristic, be uniquely eclectic-but get the best quality and value for a lifetime of grand illumination. Every ceiling light, wall light, lamp, outdoor light, decorative accent item and accessory is guaranteed to offer outstanding quality and performance.