1800mattress Support Center

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How 1800mattress Use Customers' Information

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1800mattress uses your information in a variety of ways to offer and provide our products and services to you and to support their core business functions. These include order or service fulfillment, internal business processes, marketing, authentication, loss and fraud prevention, public safety and legal functions. Some examples include:

  • To fulfill your requests for products and services and communicate with you about those requests;  
  • To register and service your account;
  • To administer surveys, sweepstakes, contests, and promotions;
  • To provide customer service and alert you to product information;
  • To help 1800mattress improve and customize our service offerings, websites, and advertising;
  • To send you marketing information about our products, services, and promotions; and
  • To protect the security or integrity of the Website and our business.
  • To accomplish these purposes, 1800mattress may combine personal and non-personal information they collect online with offline information, including information from third parties. 1800mattress may transfer or disclose your information within their corporate family of companies for these purposes.

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How 1800mattress Disclose My Information Outside 1800mattress

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1800mattress does not sell or rent your personal information to third parties. 1800mattress only disclose your personal information with your prior consent or under the following limited circumstances.

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What's the Refusal Of Shipment Policy

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If a customer refuses shipment on a non-damaged delivery they are subject to all return fees as if it were a returned item.

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If I Want to Return My Item, What Should I Do?

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All items except mattresses must be in new condition and in the original packaging in order to qualify for a refund. You may return an unopened item within 30 days of delivery. 

If you wish to return unopened merchandise you will be charged: 

  1. Return shipping fee (Varies by product) 
  2. 15% restocking fee

Please email [email protected] and 1800mattress will provide a return quote as well as a return label with instructions.

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What Should I Do If I Received Damaged Items?

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Upon the arrival of your shipment, whether it was shipped small package or by truck, please take the time to inspect your item to make sure that it was not damaged during transit. The inability to note a damaged product at the time of delivery may result in automatic forfeit of the ability to return the item, or have the item covered under shipping insurance. 1800mattress urges you to not only inspect the outside of the package, but also to immediately open the item and make sure that it is 100% intact. If the item appears damaged please have the driver make note of it, if it looks damaged beyond use please refuse the shipment. This is to make sure that you will be covered by the carriers insurance. If there is a problem with damaged product we will work very hard to get you a replacement as quickly as possible. 

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What's the Warranties Of 1800mattress?

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1800mattress.com Makes No Warranties, Representations, Indemnities, Or Guarantees With Respect to the Products, Whether Expressed Or Implied, Arising By Law, Or Otherwise, Including, Without Limitation, Implied Warranties Of Merchantability Or Fitness for a Particular Purpose. 1800mattress.com neither assumes, nor authorizes salesperson, agent, representative or any other person to make any other or additional guarantee or warranty, or to assume for it, any other liability in connection with the sale of the products. Manufacturers may provide limited warranties for their product, please see your warranty card for details. Delivery charges apply to warranty and service exchanges. Stains Void the Manufacturer's Warranty. Do Not Allow Your Mattress to Get Wet. Protect It From Fluids With a Mattress Protector.

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What's the Price Guarantee Of 1800mattress?

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If a customer finds the same or a comparable mattress at a lower price elsewhere prior to delivery,  1800mattress will match the price. If a customer finds the same or a comparable mattress at a lower price elsewhere within thirty (30) days after the date of delivery,  1800mattress will refund the difference. Customer must present competitor's current ad or invoice. The price guarantee excludes super values, mattress values, special purchases, closeouts, exchanges, floor samples, warranties, discontinued merchandise, and one-of-a-kind merchandise. 

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Also, you can visit 1800mattress Official Website to get more helps, faqs and knowledge base.

About 1800mattress

1-800 Mattress is one of the largest mattress retailers in the United States. 1-800 Mattress offers the widest selection of name brand mattresses in the country including Sealy Posturepedic, Simmons Beautyrest, Serta Perfect Sleeper, Stearns & Foster, Sleep to Live, Tempur-Pedic and more. We carry a wide selection of specialty sleep products such as pillows, sheets, mattress pads, brass beds, iron beds, day beds, hi-risers, motorized beds and other items to help our clients complete their sleep experience.