3D Laser Gifts Support Center

Find 3D Laser Gifts helps, faqs and knowledge base quickly

How Long Does It Take to Process My Order?

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The order process, which is the number of days we need to produce your crystal, takes between three to five (5-8**) business days.**

**Note: During the busy holiday season, the processing time is subject to change.

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Are There Any Photo Quality Restrictions?

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Although 3D Laser Gifts accepts most photos, the higher quality the better. It is best to avoid blurry or dark photos. In the rare circumstance 3D Laser Gifts cannot use your photo for 3D engraving, 3D Laser Gifts will contact you for a different photo and the reasoning for the denial of the photo.

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Can I Include More Than the Recommended Number Of Figures?

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The recommended number of figures (people, animals, and inanimate objects) varies depending on the shape and size of your crystal. With small and medium crystals,3D Laser Gifts usually cannot add more figures because of space limitations; it would negatively affect the detail and clarity of the engraved image. With larger crystals, you do have the option of adding more figures for an additional fee. Do keep in mind that the more figures there are in the image, and the smaller the crystal, the less space the designers have to put your 40-max character engraving.

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Will the Background Of My Photo Show Up On the Crystal?

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If you order a flat crystal, the background will be included in the crystal engraving. If you choose a different shape, our designers automatically remove the background. If you would like to include the background in an engraving, please write in the ‘Special Instructions’ section during Step 2 of the ordering process. Please be sure to specify any instructions you have to the desigenrs in the "Special Instructions" section upon placing an order. If the customer does not write in the Special Instructions Section, the designers have free will to move around the image and text, to allow for best possible outcome of crystal.

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What If I Can't Upload My Photo to 3D Laser Gifts' Website?

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If you are having difficulty uploading the image, then image you are uploading may be too big for the website to capture. 3D Laser Gifts suggests that you place the order without adding the image. When you add your crystal to the cart, with no image, you will be prompted on how to send us the image. You can send an email with your photo as an attachment to [email protected]

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How Do I Upload My Photo?

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While customizing your crystal during Step 2, click on the 'Select File' button under Upload Picture. A window will open, allowing you to browse through images stored on your computer. It is the same process as uploading a picture to your email. You can upload up to three (3) pictures and ask the designers to choose the best fitted one, in the Special Instructions Box.

3D Laser Gifts recommends uploading files between 100kb and 5MB for the best picture quality. 3D Laser Gifts' website has a size limit of 5MB so if you would like to upload a photo larger than 5MB, please send it as an email attachment to [email protected]

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Can 3D Laser Gifts Turn My Company Logo Into a 3D Logo?

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Yes, 3D Laser Gifts can take simple logos or graphics and laser them into the glass in 3D. If the logo you send is not a 2D illustration or is made of complex color gradients, it may not work. If you have questions about your logo, email at [email protected]

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Can 3D Laser Gifts engrave a 3D image like a motorcycle?

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Yes. It is also possible for a 3D designer to compile 3D data on his computer and later on engrave into a crystal. Please be sure to specify any instructions you have to the desigenrs in the "Special Instructions" section upon placing an order. If the customer does not write in the Special Instructions Section, the designers have free will to move around the image and text, to allow for best possible outcome of crystal.

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What Crystal Shapes and Sizes Does 3D Laser Gifts Offer?

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At 3D Laser Gifts offers 16 different crystal shapes: Landscape, Tower, Peak Tower, Faceted Tapered Tower, Heart, Diamond, Plaque, Special Flat, Dome, Cut Dome, Multi Faceted Rectangle, Trophy, Prestige, Iceberg, Arc, Cathedral. MOST of the shapes come in the standard Small, Medium, and Large sizes. Tower and Landscape shapes offer additional sizes of Mini, XL, XXL, XXXL, and MAX. To see what sizes are available in your preferred shape, click on the “Product Specs” drop down menu on Step 2 of the ordering process.

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How Does 3d Laser Gifts Engrave Images On Crystal?

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The engraving process uses a laser to etch images and text on your crystal. When the laser is focused on to the glass, the focal point of energy is so high that the structure is changed at a small point. The laser beam is controlled by a computer, creating an image made of a thousand small points. This laser process is known as Vitrography.

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Also, you can visit 3D Laser Gifts Official Website to get more helps, faqs and knowledge base.

About 3D Laser Gifts

3D Laser Gifts offers the perfect gift giving solution. We specialize in custom, laser-etched 3D-Innovation crystal keepsakes that are beautiful, unique, and 'from the heart'. Along with our crystal gifts, we offer a full range of awards, memorials, and promotional products.

We know you, your friends, your family, and your business associates will love our products. Our mission is to surpass our customers' expectations. We are here to serve and guide you in finding the perfect personalized gift for all occasions. From a Sweet 16th birthday to a 50th wedding anniversary to a new job promotion, we are dedicated to you. With our exceptional customer service and attention to details, we work with you to find the right crystal, picture, and text to make your gift even more special.

Our philosophy is to offer our customers top quality products at competitive prices. Whether you are an individual or a large corporation, we value your business and strive to make your experience with us easy and convenient. Our goal is to make you a customer for life.

Our products are only the finest crystals available. Using a variety of crystal shapes and sizes, we can engrave almost any design or logo. We produce unparalleled 3D images based on your specifications using green light lasers, a leading technology that produces the highest quality in laser etching reproduction. At 3D Laser Gifts, we are your premier source for customized and laser engraved crystal gifts.