4imprint Support Center

If you find a lower total price (product, imprinting, art, etc.) for any product 4imprint sells let them know within 30 days of your purchase and they will refund double the difference in prices. 

Absolutely! If 4imprint misses your event because they didn’t ship on the date they agreed with you, your order is FREE. Period. 

Yes! Unless it is an exact reorder, you always see an ‘e-proof’ of your item which must be approved by you before 4imprint proceeds! 

Some of the items 4imprint offers have ‘set-up’ charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo. Keep in mind that if you ever place an exact reorder for the same item you do not have to pay the set up charge again! 

You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, 4imprint can no longer accept a cancellation. If you need to change your order for any reason, please contact your Customer Care Representative (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to assist you.

Typically in the industry of 4imprint you are charged for any ‘overruns’ – they don’t! They charge you only for what you ordered. In the unlikely event they ship fewer than ordered, you’ll be charged only for what you received.

4imprint ‘authorizes’ your card once your order is ready to go into production, but they do not collect the funds until your order ships. 

4imprint accepts checks and all major credit cards. You can also request open account. If you choose this option, 4imprint will automatically check with D&B to see if an account can be open. If you’re not listed with D&B or the listing is incomplete 4imprint will send a credit application. Please allow extra time for this credit checking process. Your order can’t go into production until your account has been opened. The terms are net 30 days. WThey also offer open account for most government and educational institutions. International customers please call for available payment options.

In many cases yes. It’s best to work with the Customer Care team on this as each case is a bit different. Please contact 4imprint!

Sure! Just let your Customer Care Representative know (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to assist.

Production times are listed for every item on the site. This is the number of business days it takes to print your item with a single color imprint after you’ve approved your artwork. The number of days for delivery depends on the shipping method you choose. As part of the online order process they show you the shipping charges for ground, 2-day and next day shipment. If you need an item faster than the production time shown or if you have any questions contact us – 4imprint can love a challenge and would be happy to help!

Yes! 4imprint keeps your artwork on file to make reordering and using your art on other products simple and easy!

Don’t worry. Send 4imprint what you have. Their professional art team (the largest in the industry!) will work with what you have to create exactly what you need – FREE. Don’t have art? Just tell your Customer Care Rep what you’re thinking of, and 4imprint wiil create it for you – FREE. Nearly every other promotional products company they know of charges for these services in some way – not 4imprint – it’s a tremendous value!