Acer Support Center

If you order a physical product, a Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.

Unfortunately, you cannot change your shipping method after you submit your order. Orders with physical shipments are immediately sent to the Acer fulfillment facility when they are submitted and our system can no longer retrieve or change them.

Although Acer tries to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within a week. You will receive an email as soon as the product ships. Keep in mind that you will not be charged until your order has been shipped.

Your refund credit will appear on your card 5 - 7 business days after we receive the product or your completed letter of destruction (ELOD or LOD).

You must contact Acer to receive a return merchandise authorization (RMA) before returning your product. Product arriving without an authorized RMA will not receive credit. All merchandise without an authorized RMA will be returned to the customer.

Acer will not accept return and/or exchanges on purchased software. All accepted SOFTWARE ORDERS ARE FINAL, NON-CANCELABLE, AND NON-REFUNDABLE.

There are many possible reasons for a credit card not being accepted:

• The card is expired.
• You have reached or exceeded your credit limit.
• You have exceeded your daily charge limit.
• A computer at either end of the transaction is having technical problems.

For both physical products and software, sales tax will be calculated dependent upon your billing and/or shipping address.

You cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the Acer fulfillment facility when they are submitted and the system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.

It may take 1-2 business days to process an order. If you have an account set up with Acer Store, you can look up your order and see the shipping status from your account.

You will receive a confirmation email with shipping tracking number included.