adlens Support Center

Find adlens helps, faqs and knowledge base quickly

What is Adlens Promise?

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LIFETIME GUARANTEE
At Adlens they want to make sure you continue to enjoy seeing more again so Adlens offers a Lifetime Guarantee.

90-DAY HASSLE FREE TRIAL
If you are not happy for any reason simply return your eyewear within 90 days and Adlens will provide a full refund – it’s that simple.

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Will UZOOM Glasses Work for Me?

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UZOOM glasses are adjustable-focus reading glasses so if you wear traditional reading glasses, wear reading glasses over contact lenses, or are just realizing you are struggling to see up close – Adlens UZOOM glasses are a perfect choice or alternative to traditional reading glasses. 

Adlens UZOOM glasses are not intended to replace prescription eyewear.

The best way to know if they will work for you is to give them a try- Risk Free for 90 days.

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How Do I Focus the Glasses?

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  • Gently turn both dials all the way forward 
  • Close or cover one eye, slowly turn the dials backwards to focus on what you are looking at
  • Repeat with the other eye
  • Adjust the power in each lens to focus at different distances
  • Tweak the focus as needed, it’s that simple

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What is Presbyopia?

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Presbyopia is a natural part of the aging process.

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Can I Cancel My Order Once It is Placed?

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If you wish to cancel your order once it is placed, reach out to adlens via the contact us section of the web site.

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At adlens, How to Return a Product

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Adlens offers a no-questions-asked, 90 days return policy from the day you receive your order.

To return a product purchased from Adlens, please complete the return form enclosed with your shipment. Adlens will ask that you always return the product with all moving parts intact, in original and undamaged packaging (Adlens does allow the shrink wrap to be opened, so that you can try the glasses you ordered). Adlens will be happy to arrange a refund of the full product cost. Once Adlens has received your returned product they will arrange and exchange of equivalent product or refund the value of your goods.

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If I Want to Amend Or Change My Order, What Should I Do?

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Should you wish to amend or change your order, please contact adlens. If you change your order, there may be changes to the delivery timescale and/or for the price you pay for the product. Once you provide details of such changes, adlens will notify you in email of the acceptance of your changes, take payment for the price difference on the new product and provide you your new shipment details.

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Where Can I Track My Order At adlens?

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You can find information on the delivery cost at checkout or in your order confirmation email.

You may also use the Adlens Order Tracking to check your order on their delivery services providers’ website and to obtain an estimated delivery date. 

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How Long Can I Receive My Orders At adlens?

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The delivery will be to the address specified in your order. The orders are estimated to arrive within 5-7 business days.

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Also, you can visit adlens Official Website to get more helps, faqs and knowledge base.

About adlens

Co-founded in 2005 by investor and philanthropist James Chen, Adlens uses revolutionary technology and design to develop eyewear that adapts to the needs of the human eye – enabling clear sight at multiple distances, whatever the task. Its patented lens technology provides many unique advantages unmatched by other product offerings in the marketplace.

Adlens has evolved from a philanthropic initiative into a technology forward enterprise leading the development and sale of adjustable focus eyewear, making it the global sales leader and largest manufacturer of adjustable focus eyewear in the world. With customers across Europe, the Americas and Asia, Adlens is steadily increasing its market share in the $40 billion optical market. It is a privately-held technology company with a global headquarters and state-of-the art research and manufacturing facility in Oxford, United Kingdom. Adlens also has sales and distribution offices in Boston, USA, Tokyo, Japan and Kuala Lumpur, Malaysia.