Advance Auto Parts Support Center

Advance Auto Parts' shipping costs are based on the weight and dimensions of the part that is purchased.

The packaging materials included in your shipment or using a slightly larger shipping container will not increase the shipping and handling fee you will be charged.

When returning an item from your Advance Auto Parts online order you will be refunded the tax that you were originally charged for the item. Depending on tax laws in your jurisdiction, you may or may not be refunded the tax charged for shipping and handling fees or core charges.

If only a portion of your order is returned, the tax refund amount is calculated on the tax originally charged on those items.
Your refund will be credited to the original method of payment, usually within 7-10 business days, depending on your financial institution.

Advance Auto Parts accepts the following payment methods:

• Visa
• MasterCard
• American Express
• Discover
• Diners Club
• JCB
• PayPal

When paying by credit, debit, or check card, the payment amount for your order is authorized and those funds are held by your financial institution at the time you place your order. Your account will not be charged until all of your order ships and/or is picked up at your local Advance Auto Parts store.

Note: Authorized and held amounts will not be available for other purchases. If an order is canceled, the authorization hold will expire in accordance with the terms of your bank or financial institution.

Currently Advance Auto Parts does not ship outside of the United States and its territories.

Items that you purchase online to pick up in your local store will be held for you for 7 days. Orders not picked up within 7 days will be canceled and the items made available for other customers to purchase.

If your order is canceled before you are able to make it to the store, the items may still be available to repurchase either online or in-person at your store.

Like most national merchants, Advance Auto Parts uses geographical pricing. Some markets are more expensive than others and different markets have different competitors and price points. Advance Auto Parts adjusts pricing across markets to remain competitive within industry.

Advance Auto Parts does not accept cash, checks, or money orders for online purchases at this time. Cash, checks, and money orders are accepted at any of 4000 Advance Auto Parts Stores.

Credit Card refunds will generally post to your account in 5-7 business days. If you don't see the funds after 7 business days, contact your bank to see if the refund is in a pending status. If this is the case, your bank should be able to tell you when they will post it to your account.

A “Core Charge” is similar to a bottle deposit. In many states, to promote recycling, you are charged a deposit when you purchase a bottle of soda and you receive your deposit back when you return the empty bottle. Many automotive parts have a core charge, or core price, that works the same way as a bottle deposit.