Agoda Support Center

Find Agoda helps, faqs and knowledge base quickly

Whta Should I Do If I Would Like to Book More Than 9 Rooms?

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You can reserve up to 9 rooms per booking on Agoda. If you need more rooms, please make an additional booking. Please note that rooms are subject to availability, and that some properties may have different policies or conditions that apply to bookings of 5 rooms or more.

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Is There an Additional Change for Children When Sharing a Room With Their Parents?

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Most hotels allow children to stay in the room with parents either or without an extra bed. The normal hotel policy is not to charge for children bedding for additional children, so an extra bed is usually required. Most hotels will charge for this extra bed. Usually hotels will provide breakfast when there is a charge for an extra bed. However, this is dependent on each property's policies and procedures. A baby cot may be provided free of charge by some children under the age of 2.

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How Many Rooms are Available?

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The number of rooms available for your period of stay is displayed on the hotel page after you enter in your travel requirements (dates & destination). If you wish to book more rooms than what are available, you will need to split into different room types or search for another hotel. Please note that Agoda may not be able to confirm room availability for any additional rooms in any extra booking, as rooms can be taken at any time.

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How Long Does It Take to Check If a Room is Available?

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Availability is based on your search criteria. If a hotel is displayed based on your search criteria, the available room types will be displayed.

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How Do I Make a Booking?

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Please note that room rates and availability are subject to change at any time. Agoda cannot provide you with a quoted rate because of this variation. You can get the most up-to-date rates and availability by going to the website and completing your travel information. IMPORTANT: Please note that the lead guest name is entered correctly.

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How Can I See the Room Rate In a Currency Of My Choice?

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You can easily choose the currency of your choice by selecting it from the drop-down box found at the top of the page. The page will automatically update to reflect the selected currency.

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How Can I Get 1 Night Free When Booking a Room With "rates Includes Discount Worth 1 Night" Promotion?

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All promotional rates displayed are already discounted. If free nights are included in the booking, you will receive a discount worth the specified amount of nights. You will not get more free nights in addition to what you book on the website. Information regarding specific hotel promotions are also displayed on the booking form.

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How Can I Check for Budget Hotels?

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After inputting your destination and travel dates into the search box, you will be redirected to the search results page. Here, you can sort the results based on price, star rating, or special deals. You may also filter your search results by price range, preferred star rating, or accommodation type to find budget accommodation.

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Can I Remove the Transfer Service If I Don’t Want It?

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When a transfer service is listed, it's usually a requirement in order to get to your hotel of choice. You can choose not to use the service but hotels will be reluctant to remove the fee. You will need to negotiate with the hotel upon arrival.

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Can I Make a Reservation Directly Through the Hotel?

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Of course you can; however, Agoda often offers prices that are 10%-30% lower than many hotel's direct booking prices. Additionally, Agoda offers benefits like Pay Later, Free Cancellation, and Low Price Guarantee that you won't get by booking directly.

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Can I Book a Room Type That is Not Listed With Agoda?

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No. Only those room types available will be displayed after you enter your travel requirements.

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Can I Add an Extra Bed/baby Cot In My Room?

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Most hotels allow children to stay in the room with parents either with or without an extra bed. The normal hotel policy is not to charge for children if they are under twelve years of age. Some hotels will limit occupancy of a room to two adults and one child. Only a few hotels will have existing bedding for additional children, so an extra bed is usually required. Most hotels will charge for this extra bed. Usually hotels will provide breakfast when there is a charge for an extra bed. However, this is dependent on each property's policies and procedures. A baby cot may be provided free of charge, by some hotels, for children under the age of 2.

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Can Agoda Recommend a Hotel for My Stay?

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While Agoda cannot provide specific travel advice, Agoda does provide verified reviews from real travelers, as well as complete information regarding facilities, locations, and star ratings. By default, your search results will be sorted based Agoda's recommendations for the best value and most reliable partner properties.

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Are the Room Rates Per Person Or Per Room?

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The rates displayed are per room, NOT per person. It is important that you input the correct number of guests associated with this booking as rates may change based on occupancy. In some instances, a hotel limits the number of guests per room. To avoid additional charges when you check in, the number of guests must be accurate.

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What Does Hot Deal, Non-refundable, Special Conditions, Etc Stated Next to My Room Type Mean?

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Hot Deal, Non-refundable, Special conditions, etc is an indication of a special promotion with some form of discount for a particular hotel, room type or period of stay. Bookings under promotion usually have a very strict cancellation policy which often results in a full period charge. Please make sure to read the booking conditions carefully before you submit your reservation.

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How Do I Know If a Discount Has Been Given?

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All promotional rates displayed are already discounted. Information regarding specific hotel promotions are also displayed on the booking form. For more details, please continue to the booking form.

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Why is There More Than One Rate for the Same Room Type?

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Different rates are due to the different promotions being offered by a hotel at any given time.

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Are the Room Rates Inclusive Of Tax and Service Charge?

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The default setting for Agoda's price display does not include tax and service charges. To see room rates with tax and service charges included, you may select ‘Total price per night’ under Price display in the currency tab at the top of the screen. Depending on your selected settings under the currency tab, displayed room rates will note if the price listed does or does not include tax or service charges. You may also view the total price for a stay by continuing to the booking form.

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Also, you can visit Agoda Official Website to get more helps, faqs and knowledge base.

About Agoda

Agoda is one of the world's largest online hotel and accommodation booking platforms. Founded in 2905 and now part of Booking Holdings, Agoda offers travelers a fast, easy way to book hundreds of thousands of properties in almost every country on earth.

In every department-from engineering to customer experience-Agoda provides an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter than almost anyone out there.