Airydress Support Center

Find Airydress helps, faqs and knowledge base quickly

What is the Status Of My Return Or Exchange?

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Refunds will be issued within 24 hours after receiving the returned package. Please make sure to keep the tracking number or return receipt for checking. 

Once your return/exchange has been processed Airydress will email you a confirmation.

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Who is Responsible for Return Postage?

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Return shipping fee is paid by buyer since the return shipping costs is not paid to Airydress.

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How Long Will I Receive the Exchanging Goods?

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After sending out the items back to warehouse, please provide a return proof to Airydress. Then we will prepare the new order within 24 hours. 

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How Long Does It Take for the Refund to Be Processed?

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After Airydress has received your return, Airydress will initiate the refund process for you within 24 hours. 

If you paid for the order with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal , depending on the bank processing time. 

If you paid the order in other payment way, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time. 

Once your refund is issued by Airydress, you will receive a confirmation email. Please remember to check your account in the due time. 

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Why Was My Order Shipped Separately By Airydress?

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Airydress will send your order as soon as possible to ensure you get the order earlier. So your order might be shipped separately from different warehouses based on stock.

Or when your products exceeds a certain quantity, Airydress will ship them separately to ensure that you will get the whole order safely.

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Do I Need to Make Some Efforts So That I Can Get My Order Earlier?

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Surely! It definitely helps you to obtain your order earlier. Please contact the shipping company and remember to provide your tracking number to find out more information.

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Does Airydress Ship to My Home Address Or I Need Go Somewhere to Pick It Up?

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Airydress will deliver your order to your home directly. So please put in the correct shipping address where you are convenient to get the parcel. 

After placing your order, you can always check the order status on site. Once it is shipped, you will get a confirmation email including a tracking number. All express companies are reputable all over the world such as DHL, UPS.

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Do I Need to Pay Duty Or Custom Fee?

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There will be no more charges once you have placed your order successfully. In some cases, there may be VAT or other taxes, customs duties or fees levied by your destination country. However, based on experience, such situation is very rare. 

If it happened don't worry though, if you contact my colleague in the post-sales team they will be able to assist you with this right away at [email protected] 

If you still have some concerns about the tax, you can learn some information about your local customs policy.

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How Can I Know the Estimate Delivery Date?

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Currently the total delivery time includes processing time and shipping time. 

  • Processing time: The time it takes to prepare your item(s) to ship from warehouse. The item(s) will be shipped within 7 days. 
  • Shipping time: The time for your item(s) to travel from warehouse to your destination.

You can choose Expedited Shipping (3-6 business days) and Standard Shipping (7-30 business days) to ship your item(s). The shipping time may vary in different countries.

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What Shipping Methods Does Airydress Offer?

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Airydress partners with major international shipping companies like DHL, UPS, and EMS. Airydress offers two shipping methods which differ in shipping time. You can choose Expedited Shipping or Standard Shipping on the Order Information page during the checkout process.

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What Countries Or Regions Does Airydress Ship To?

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Airydress ships worldwide. There may be particular locations that Airydress might require additional information to ship to. This is a rare case but if this wil happen, Airydress will get in touch with you ASAP.

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Is It Safe to Make Orders On the Web?

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Yes, the transmitted data is encrypted by SSL. Only after the bank confirms the authenticity, the payment will be charged. Otherwise the payment will be cancelled.

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Can I Pay With Other Currency Than US$?

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Absolutely! With 31 currencies to choose from, Airydress is certain that you´ll be able to find your CURRENCY located on top of webpage. These currencies are up-to-date based on the International Currency Market.

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Which Payment Methods Does Airydress Accept?

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Airydress offers Credit Card & Debit Card, PayPal and many local payment per different countries.

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Am I Able to Use My Points and a Coupon Code At the Same Time?

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Yes! Of course you may apply both points and coupon code all at the same time.

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Why Isn't My Coupon Code Applying?

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Firstly, please be sure that your coupon code has already been added successfully. Also please be sure that the coupon code has not expired. Thirdly, please kindly note that coupon codes only apply to item(s) value, they will not apply to the shipping costs.

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Why My Order Still Not Shipped?

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Usually it takes about 5-7 days to prepare for your order since a perfect product needs a reasonable preparing period. 

Please be assured that once your order is completed, Airydress will arrange for shipment immediately and send you a confirmation email including the tracking number.

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Can I Add Something Else to My Order?

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Definitely! Just go ahead and place a new order then email Airydress the new order number at [email protected] Then Airydress will combine your two orders you have made and refund the shipping difference to you.

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Is There a Limit Or a Minimum to How Much I Can Buy?

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Absolutely, no limit. You can order as much as you like - any number of items at any price at any time.

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Can I Order Airydress Dress Over the Phone?

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Unfortunately, Airydress does not provide this way at present. However, you can order directly from online website or on your smartphone using dedicated shopping app.

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Will Airydress Restock the Items That are Out Of Stock?

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Sorry for the inconvenience caused. If the item is “out of stock”, Airydress suggest you to check the site within two weeks in case it restocks. Nevertheless, if it is not be restock in few weeks, it will be removed from web.

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How Can I Find the Latest Products On the Site?

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You can choose NEW ARRIVAL to find the latest products. For other kinds of items, you can just sift the elements you prefer and the site will present you many choices.

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What Does One-size Mean On Airydress?

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It means that there is only one size available for the item, generally a medium size that fits the majority of customers. 

If you are not sure whether the clothing will fit, please refer to the product information for details.

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Where are Airydress Based and Products Sent From?

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Airydress is an international e-commerce company originally based in Hong Kong where our offices are located. 

For the moment, Airydress has warehouses located in the United States, United Kingdom, Belgium, Norway, Australia and China. Products will be sent from one of these warehouses according to the stock availability. Airydress is still looking into launching more – so watch out for that!

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Also, you can visit Airydress Official Website to get more helps, faqs and knowledge base.

About Airydress

Welcome to Airydress, your one stop online shopping mall featuring women's fashion apparel and accessories. We will bring you an insight on worldwide trends featuring your favorite international designers and the popular brands.

Airydress is an international e-commerce company originally registered in Hong Kong where our offices are located. Upon reaching great success, we recently launched warehouses in United Kingdom, United States, Norway and Australia and still looking into launching more – so watch out for that!

Every woman deserves to have bits and pieces that are of highest quality, fit perfectly and at the same time very light in everybody's pockets.