Alpinetrek Support Center
Find Alpinetrek helps, faqs and knowledge base quickly
How Do I Get My Money Back If I Return Something? When Will I Get the Money Back for Returned Goods?
You will receive your refund within 7 days from when we receive your returned items.
I Am Not At Home During the Day. Can I Have My Order Delivered to Another Address?
Sure! As part of the order process, you can enter a delivery address or collection point other than your billing address.
Has My Order Been Dispatched Already?
When your order is dispatched Alpinetrek will send you an email confirming the shipment of your order along with a tracking link for your parcel. Orders are usually dispatched on the same day, provided your order and payment was received before 1 pm (UK time) Monday to Thursday.
Can Alpinetrek Ship Overnight Or Next Day?
No, unfortunately, Alpinetrek does not offer overnight delivery from warehouse located in SW Germany. Normal delivery times are listed next to each item in the shop. Large or odd shaped items can take a bit longer.
What is the Card Verification Code for Payments By Credit/debit Card?
The card verification number is on the back of your credit/debit card in the signature field.
Will the Item I Want Be Restocked? How Can I Find Out When the Item Will Be Available Again?
You can set up a product alert in the shop. Simply select the model you want on the product page (e.g. the colour and size you need) and then click the "Currently not available (set up notification)" button.
You will receive an email from us as soon as the item is in stock again.
Is the Item Available In a Specific Colour/size?
You can see in the online shop if an item is currently available. For each colour and size selection Alpinetrek shows you which models are in stock right now. Simply select the one you want.
Also, you can visit Alpinetrek Official Website to get more helps, faqs and knowledge base.
About Alpinetrek
It all started in 2006 with the two founder's passion for climbing and a great idea. Martin & Swantje were so frustrated that they couldn't get all the climbing kit they needed from one store they created Bergfreunde.de, the German online retailer for climbing and mountain sports gear. It quickly took off starting with one employee and a dog in an empty textile factory in Southern Germany. The company benefitted from the fact that it was nestled between the expansive German Black Forest and the Alpine playgrounds of Bavaria, Switzerland and Austria and it quickly built a strong reputation based on the expertise of the growing number of local climbers and mountaineers who joined the team.