Packages are shipped usually within 7-10 days after the charge date. Depending on where you are located, packages can arrive between 2-5 days of the shipping date.
Unfortunately, Menlo House does not allow refunds. If you believe you have been billed erroneously, please contact Menlo House at service@themenlohouse.com.
Unfortunately, returns on Menlo Club packages are not allowed. Each item is curated for you, based on your style profile and size. However, size exchanges are allowed.