An Item is Missing From My Shipment. What Should I Do?
Please track your order using the instructions above. If the order status says "Processing", then the item was backordered because it was out of stock and will be delivered separately (at no additional cost to you - see the following paragraph). If the order status says "Shipped", then please contact customer service at service@onlynaturalpet.com or 1-888-937-6677 to let us know about the missing item and we will send it out immediately or issue you a credit, whichever you prefer.
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