For authorized returns, Aquasana will initiate a full refund (purchase price excluding shipping and handling) when the product is received at Aquasana.
Your Return Authorization Code will be identified and marked as received.
The package will be inspected to confirm that it contains everything included with the product.
Your refund will be initiated according to the original payment type(s) for the order. Refunds will be sent to the original method of payment within 15 business days of receipt of the returned product.
You have 90 calendar days to return a product, which begins on the day your order is placed.
All returns shipped to Aquasana require prior authorization from Aquasana and a clearly-labeled Return Authorization Code ("RAC") on the outside of the return shipment package. This code entitles you to a full refund of the purchase price for the product(s) you ordered, no questions asked
Ensure that the product you are returning is repackaged with all the cords, tubing, adapters, and documentation that was included when you received it.
You are responsible for the return shipping costs on all products.
You are responsible for the cost of insuring the product during return shipping.
This offer is only applicable for products purchased directly from Aquasana.
At Aquasana, we believe clean water and a healthy environment are the most important components to healthy living and overall well-being. Our sole focus is providing best-in-class water filtration products so every home can enjoy great-tasting, healthy water.