Are Alli Vet's products the same as my vet's office?

Related FAQ

• How Quickly Will My Order Ship From Your Facility?

  Orders with only over-the-counter (OTC) products generally ship within 24 business hours after Alli Vet receives the order. Rx orders generally ship 24-72 business hours after Alli Vet receives the authorization for the Rx item(s) from your Pet’s Vet. Orders with both Rx and OT…

• How Long are the Expiration Dates?

  Expiration dates vary with each manufacturer. Alli Vet's practice is not to sell short dated products. Alli Vet's  rolling inventory method will allow you to receive products with extended expiration dates.

• Is My Credit/debit Card Charged When the Order Gets Placed?

  No, Allivet only holds an authorization on credit/debit card but the card is not charged until your order has been shipped.

• My Pet's Medication is Running Low. How Fast Will I Receive It?

  Alli Vet recommends selecting the overnight shipping option for a guaranteed delivery date. There are many variables that may alter the delivery time of a shipment and that is why Alli Vet recommends the guaranteed overnight method.

• Where Can I Get Assistance If I Am a New Customer?

  If you are a new customer getting assistance is no problem. If you need help placing your order call Alli Vet by phone Monday – Friday 8:30am – 6:00pm EST (1-877-500-9944) and customer service team will gladly place your order. You can also e-mail at [email protected]