Kérastase does not test for or claim that our products are hypoallergenic. If you have a specific allergy, please contact Kerastase or the L'Oréal Consumer Affairs department at 877-748-8357 to determine if a product is suitable for use.
Once you have placed an order, you can review its status at any time under My Account Profile. To review past order history, go to My Account Profile then Order History. This screen will display all orders you have placed with Kérastase and will include order numbers and confir…
Kerastase is happy to confirm that the L'Oréal group of companies, which includes Lancôme, Redken, Garnier, Ralph Lauren, Giorgio Armani, Biotherm, Kérastase, and Vichy, as well as L'Oréal, has carried out no animal testing since 1989 on the entire range of its products. This d…
Currently, Kérastase ships to the contiguous 48 U.S. states, plus Alaska and Hawaii as well as U.S. territories (such as Puerto Rico and Guam). Shipments to international destinations is not available. In order to make purchases at Kérastase, you must have both a shipping addre…
Diverted products can be counterfeit, diluted formulas, or old, expired formulas that may not be safe to use. Contaminated or counterfeit products could cause irritation or even infection. If you buy products in a supermarket, drugstore or any other outlet other than this websi…