Are My Items Made to Order?

Related FAQ

• Do I Have to Pay Custom Duties Since My Shipping Address is Outside USA?

  USA orders do not have to pay any duties. Internationally, it depends on your countries custom policy, you may be assessed a duty by your border customs.

• Where Do I Ship My Return/exchange?

  Your return & exchange packages are to be shipped to EastEssence's warehouse in Newark, California.

• Where is My Order Processed and Shipped From?

  Living in the Silicon Valley, EastEssence leverage the technology that APPLE and many other industry leaders have designed. EastEssence uses IPD systems where the order is received in EastEssence's USA offices, processed in USA and then picked and shipped from India factory dir…

• What is the Average Processing Time for an Order?

  All express orders are processed in 3-4 business days and all standard orders are processed in 7-10 business days. When EastEssence says processed, EastEssence is cutting the fabric, stitching your garment, finishing it and packing it. Shipping time is an additional 3-4 busines…

• I See a Charge On My Credit Card, But Have Not Received My Tracking Number?

  As soon as the order is placed on the website, the credit card is charged the full amount. Since the items are made specifically for you, EastEssence needs to ensure the payment is complete before processing your order. A tracking number is sent in 5 or less business days for e…