Are There Any Exceptions to the 30-day Return Policy?

Yes, there are certain instances when a product is non-returnable:

  • Special-ordered products  
  • Customized products
  • Clearance items
  • Hazardous products or products once used with hazardous materials.

Related FAQ

  • Can I Order By Phone Or Fax?

    By phone: Call 1-800-243-3194 Mon. – Fri. 7:00 a.m. to 7:00 p.m. CT | Sat. 7:00 a.m. to 3:30 p.m. CT | Sun. Closed. For international orders, dial: (International Access Code) + 608-373-2797. By fax: Order by fax any time, using toll-free number: 1-800-828-9678. 

  • How to Order At AW Direct?

    Online Ordering: Browse selection and order directly from the product pages. You can add items to your cart with the click of a button and review your shopping cart before checkout.  Every order you place at AW Direct.com is protected with 128-bit encrypted Secured Socket …

  • How to Contact AW Direct?

    By Phone: 1-800-243-3194 608-373-2797 (International) To Send a Fax: 1-800-828-9678Mailing address is:  AW Direct 401 S. Wright Rd. Janesville, WI 53546

  • When Can I Return a Product Purchased From AW Direct?

    You can return most products within 30 days of first receiving your order.  If you receive a product that is defective, or perhaps damaged due to shipping, please contact Customer Service Team at 1-800-243-3194 for assistance. AW Direct will be more than happy to help you.

  • How Do I Go About Returning a Product?

    Contact AW Direct Customer Service within 30 days of receiving your order by calling 1-800-243-3194 or emailing returns@awdirect.com. One agents will provide you with a return authorization number. Once you receive that number, simply include it in the package you ship back to …

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