Are There Any Products That Can't Be Returned?

Related FAQ

• Is Shopping With Zapals Safe?

  It's important to know your personal and financial details are safe. That's why we use the latest security technology. Your personal information (such as card details and address) stay encrypted during all transactions, and if you're using a credit card, you'll get the added se…

• Can I Change the Delivery Address After I've Ordered?

  Please contact Zapals's customer service team as soon as possible. Unfortunately, once your order has been dispatched Zapals unable to change the address.

• Packages are Returned to Sender Or Undeliverable?

  If a package is returned to seller because buyer fails to collect it (Incorrect address, not at home or do not contact post office after notice is left, etc), the buyer will have to pay the shipping cost.

• Do I Have to Pay Delivery Costs If I Return Something?

  Unless what you've bought from Zapals is damaged or faulty, return delivery will be your responsibility.

• How Do I Know My Order Has Been Placed?

  You'll know your order was successful if you receive an email detailing your order. Once your order has been processed and dispatched you'll get another email with delivery details, including how you can track its progress all the way through until it reaches your front door.