Are There Penalties for Canceling Or Changing a Reservation?

Please refer to the hotel’s cancellation policy, as well as the specific terms and conditions applicable to your reservation. As a general rule, you must cancel at least 72 hours prior to arrival or the hotel will likely charge you the first night’s room + tax. In addition, the service fee that was charged at time of reservation is non-refundable and there is a $25 cancellation fee imposed for any bookings that were made at the special negotiated rates, otherwise known as “pre-paid” reservations.

Exceptions: The non-refundable service fee or $25 cancellation fee will be waived if another reservation is immediately booked with an equal or greater number of room nights with one of Customer Service agents. Hotel terms and conditions will still apply.