Art Van Furniture Support Center

Find Art Van Furniture helps, faqs and knowledge base quickly

How Will I Know When My Out-of-stock Item is Available?

Updated:

Your Sales Associate or an Online Order Representative will contact you to schedule delivery or in-store pick up when your out of stock item(s) arrive to our warehouse.

Estimated Arrival Status:

  • Early Month - First 10 Days
  • Mid-Month - 11-20th of Month
  • Late Month - Last 10 days of month

Read More »

How Long Will My Merchandise Be Held At Customer Pick Up?

Updated:

Your merchandise will only be held for 48-hours after your scheduled pick up date.

Read More »

Will Art Van Furniture Remove My Old Furniture?

Updated:

With a mattress purchase of $699, Art Van Furniture will remove your old mattress upon request; however, all other furniture must be removed prior to delivery.

Read More »

Will My Purchase Be Assembled Upon Delivery?

Updated:

Most items will be assembled upon delivery. Some Clearance Center merchandise and items noted with "Assembly Required" will need the guest to assemble.

Read More »

If Some Items are On Backorder, and I Have a Partial Delivery, Do I Pay Another Delivery Fee?

Updated:

Your delivery will only be charged one delivery fee for your purchase regardless of the availability of all items.

Read More »

What Do I Need to Do If I Need to Change My Delivery Date?

Updated:

To reschedule a delivery, contact your store or a Consultant at 888-4-ARTVAN to request a date change.

Read More »

Can I Request a Delivery Time?

Updated:

You will receive a call the day before your scheduled delivery date with a three hour window of when the delivery will be completed.

Read More »

How Soon Can I Receive My Delivery?

Updated:

For most in-stock items, deliveries can be completed within 72-hours of purchase. Mattresses can be delivered as quickly as the day after you purchase!

Read More »

Does Art Van Furniture Offer Delivery to Canada?

Updated:

Yes! Art Van Furniture provides delivery to Canada. Some locations in Canada lie within Art Van Furniture's local delivery area and Art Van Furniture even provides delivery service to areas outside of the local area. Call a Consultant for further information at 888-4-ARTVAN.

Read More »

What Delivery Options are Available and What are the Costs Associated?

Updated:

  • Art Van Furniture offers FREE Ship-to-Store delivery. Simply select this option at check out and pick up your purchase at your nearest Art Van Furniture.
  • White Glove in-home delivery is available for most deliveries within 100 Miles from any Art Van Furniture Store. White Glove delivery fees are $99.99-$149 depending on location and include placement of your furniture within your room of choice, removal shipping packaging and assembly of most items (items noted with "Assembly Required" will not be assembled at the time of delivery).
  • White Glove Delivery is also available outside of our service area within the United States. The delivery fee will appear during the checkout process.

Read More »


Also, you can visit Art Van Furniture Official Website to get more helps, faqs and knowledge base.

About Art Van Furniture

Art Van Furniture has revolutionized home fashion: it’s classic furniture reinvented for modern living. Our buyers travel the globe to find and design the most stylish furniture at the best prices. And, we tap into the expertise of our Art Van Style Makers to find out what’s new in fashion — and, make it all affordable for the Midwest family!

We make it special. Check out our exclusive Custom Order programs for every room in the house. From your living and dining room to your bedroom retreat, you direct the show by mixing and matching your favorite fabrics, colors, patterns, accents, hardware and finishes.