Athleta Support Center
Find Athleta helps, faqs and knowledge base quickly
Where Can I Use a Merchandise Certificate?
Merchandise certificates can be redeemed in store at Gap, Old Navy, Banana Republic or Athleta.
Can I Return a Gift Purchased Online Without a Gift Receipt?
You can return gifts without a gift receipt to stores. You will receive a merchandise certificate in the amount of the current selling price of the item(s) returned. Valid ID required.
If I Return a Gift Purchased Online, How Will I Receive a Refund?
Gifts purchased online can be returned in stores or by mail. If you present the gift receipt (or invoice), you will receive your refund as a gift card in the full amount of the purchase price. If you do not have your gift receipt (or invoice), you will receive a merchandise certificate by mail in the amount of the current selling price. Valid ID required.
Can I Return Or Exchange Items From One Brand In a Different Brand’s Store?
If you would like to process a return or exchange at one of Athleta's stores, this must be done at a store of the same brand as the items purchased.
What Qualifies As Proof Of Purchase?
Proof of purchase is the original paper invoice(s) included with your order. For returns or exchanges made in stores, the credit card used to make the online purchase can also be used as proof of purchase.
How Do I Receive My Full Refund?
To receive your full refund in the original form of payment, the items being returned must meet the criteria for returns eligibility (outlined above), and you must have proof of purchase (see below).
Also, you can visit Athleta Official Website to get more helps, faqs and knowledge base.
About Athleta
Athleta was born in Sonoma County, created by athletes (mostly women) who love the great outdoors. We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’ve seen firsthand how fitness nourishes the mind, body and heart, and opens up new worlds for us. Most importantly, what we have learned along this journey is that alone we are strong, but united we thrive.
Our more than 130 stores have become hubs for their communities to meet, inspire and ignite each other into realizing their limitless potential. For all women and girls, no matter our body types or sports ability, there is no end to what is possible when we join together.