audiobooks.com Support Center

Find audiobooks.com helps, faqs and knowledge base quickly

Who Can I Contact If I Have Any Questions Or Want to Report a Review?

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Please email [email protected] Be sure to include the title and author of the book you’re emailing audiobooks.com to discuss.

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How Do I Cancel My Account Through the App?

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Go to the Audiobooks.com website on laptop or desktop computer to cancel your account online, or give our customer service team a call at 1-855-876-6195 between 9am - 8pm EST, Monday to Friday.

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I'm Not Receiving Any Emails From Audiobooks.com. What Should I Do?

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From time to time, some email providers mistake Audiobooks.com emails as spam. If you haven't been getting Audiobooks.com emails, first check your junk mail or spam folder. If there are Audiobooks.com emails there, mark them as "Safe" or "Move to inbox". Next, make sure that you've added [email protected] to your safe senders list. If you still find that you aren't receiving emails from us to your current email address, try signing up with a free webmail service such as Hotmail or Gmail.

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Does Audiobooks.com Support Offline Listening?

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Yes! Whether you’re on an airplane or in an area without network coverage, you can enjoy any previously-downloaded audiobooks that are saved to your device, since playing downloaded books doesn’t use data or require an internet connection. You won’t be able to browse the app, but just click on My Books to listen to your saved library.

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I'll Be Traveling to Another Country. Will My Audiobooks.com Account Still Work?

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If you're an Audiobooks.com member from North America and you'll be travelling outside of the USA or Canada, you may not have access to purchase all the same titles that you can at home. Publisher restrictions don't allow for credits being redeemed outside of permitted regional zones, so if there's a title you can't wait to listen to, audiobooks.com will recommend adding it to your library before you leave. Once you've added a book to your library, you can download, delete or stream them as required no matter where you are.

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I Live Outside Of North America. Can I Still Use the Audiobooks.com Service?

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Yes! audiobooks.com is happy to offer service internationally. Publisher region restrictions mean that not every book in the library is available in every country, but audiobooks.com is working hard to improve the availability of their titles all over the world.

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What Happens If I Miss My Monthly Payment?

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Not to worry! audiobooks.com will place your account on hold for you if a payment is missed. To reactivate your account, give customer service team a call at 1-855-876-6195 between 9am -8pm EST, Monday to Friday.

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Why is This Book Unavailable to Me?

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When publishers get the rights to books, they may only get the rights to distribute in certain countries. audiobooks.com has to honor that distribution, so these books will be regionally restricted. If it were up to audiobooks.com, all audiobooks would be available worldwide! 

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How Much Data Does It Take to Listen to an Audiobook On My Smartphone?

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This is a tricky question because audiobook titles vary in size. If you're streaming an audiobook, audiobooks.com will suggest having at least 150MB of bandwidth. If you're downloading the audiobook to your iPhone or Android smartphone, it's best to have at least 500MB of bandwidth free.

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Can I Listen to More Than One Audiobook Per Month?

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Absolutely! With subscription plan, one credit is automatically added to your account each month. To get more, you can either purchase top-up credits through the website or claim books instantly using InstaCredit feature in the app.

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What Do I Need to Know About Your 30 Day Free Trial?

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Sign up for 30 day free trial, and get your first book free, no strings attached. Cancel anytime during those 30 days, no questions asked. Once your free trial has expired, your monthly subscription fee will be automatically charged to the billing information on your account, and you can continue to enjoy great audiobooks. 

Please note that your free trial begins the day you sign up. For example, if you signed up for the free trial on June 1st the last day of your trial would be July 1st.

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What is a Book Credit?

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1 book credit allows you to listen to any audiobook in the library. If you find yourself wanting to listen to more books, you can add book credits to your subscription as you go. 

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Also, you can visit audiobooks.com Official Website to get more helps, faqs and knowledge base.

About audiobooks.com

We believe that reading great books (or any books, really) makes a person happier, helps them learn and makes them grow. A wise man, Stephen King, once said "books are a uniquely portable magic". We couldn't agree more.

That's why we've created an audio book service that lets us, and all of the other audio book lovers out there, take our favorite books anywhere. We listen at work, at the gym and on weekend road trips, which makes finding the time to be inspired, educated and entertained by books really easy.

We're all about combining our love of books with our passion for technology and innovation to create a service unlike any other, with features like cloudmark sync (patent pending) and intelligent restart (patent pending).

To put it simply, we're a bunch of book and tech nerds doing cool things to make listening to books better.