audiobooks.com Support Center

Please email customerservice@audiobooks.com. Be sure to include the title and author of the book you’re emailing audiobooks.com to discuss.

Go to the Audiobooks.com website on laptop or desktop computer to cancel your account online, or give our customer service team a call at 1-855-876-6195 between 9am - 8pm EST, Monday to Friday.

From time to time, some email providers mistake Audiobooks.com emails as spam. If you haven't been getting Audiobooks.com emails, first check your junk mail or spam folder. If there are Audiobooks.com emails there, mark them as "Safe" or "Move to inbox". Next, make sure that you've added customerservice@audiobooks.com to your safe senders list. If you still find that you aren't receiving emails from us to your current email address, try signing up with a free webmail service such as Hotmail or Gmail.

Yes! Whether you’re on an airplane or in an area without network coverage, you can enjoy any previously-downloaded audiobooks that are saved to your device, since playing downloaded books doesn’t use data or require an internet connection. You won’t be able to browse the app, but just click on My Books to listen to your saved library.

If you're an Audiobooks.com member from North America and you'll be travelling outside of the USA or Canada, you may not have access to purchase all the same titles that you can at home. Publisher restrictions don't allow for credits being redeemed outside of permitted regional zones, so if there's a title you can't wait to listen to, audiobooks.com will recommend adding it to your library before you leave. Once you've added a book to your library, you can download, delete or stream them as required no matter where you are.

Yes! audiobooks.com is happy to offer service internationally. Publisher region restrictions mean that not every book in the library is available in every country, but audiobooks.com is working hard to improve the availability of their titles all over the world.

Not to worry! audiobooks.com will place your account on hold for you if a payment is missed. To reactivate your account, give customer service team a call at 1-855-876-6195 between 9am -8pm EST, Monday to Friday.

When publishers get the rights to books, they may only get the rights to distribute in certain countries. audiobooks.com has to honor that distribution, so these books will be regionally restricted. If it were up to audiobooks.com, all audiobooks would be available worldwide! 

This is a tricky question because audiobook titles vary in size. If you're streaming an audiobook, audiobooks.com will suggest having at least 150MB of bandwidth. If you're downloading the audiobook to your iPhone or Android smartphone, it's best to have at least 500MB of bandwidth free.

Absolutely! With subscription plan, one credit is automatically added to your account each month. To get more, you can either purchase top-up credits through the website or claim books instantly using InstaCredit feature in the app.

Sign up for 30 day free trial, and get your first book free, no strings attached. Cancel anytime during those 30 days, no questions asked. Once your free trial has expired, your monthly subscription fee will be automatically charged to the billing information on your account, and you can continue to enjoy great audiobooks. 

Please note that your free trial begins the day you sign up. For example, if you signed up for the free trial on June 1st the last day of your trial would be July 1st.

1 book credit allows you to listen to any audiobook in the library. If you find yourself wanting to listen to more books, you can add book credits to your subscription as you go.