Azores Support Center

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How is It Calculated the Total Of Days Of the Rental Service?

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The number of days is calculated using 24 hour periods, which means that if you pick-up the vehicle at 10 a.m. on Monday and return it at 10 a.m. on the following Tuesday, it will be charged 1 day. However, if you collect the car at 10:00 on Monday and return it at 1 p.m. on Tuesday it will be charged to you 2 days rental since it has been exceeded 24h. It is therefore important to confirm your schedules before making your reservation, since it can have a significant impact on the reservation price.

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Why is It Necessary to Insert My Credit Card Information?

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Azores getaways asks for your credit card information in order to confirm the reservation to the service supplier. They will never charge your credit card. Your credit card can be checked (pre-authorized) in order to certify that it is valid and/or there are sufficient funds available. After this verification, the total sum will be available again. The service supplier will only charge your card if you have requested a pre-paid service or if the cancellation policy, which you can see in the "Rate Conditions" and the "conditions" of the supplier, haven't been respected.

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Can I Change Or Cancel My Reservation?

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You can easily change or cancel your reservation by sending an e-mail to [email protected] with your reservation number and the changes that you wish to make. Each hotel, touristic animation company and rent-a-car have their own specific conditions for changing/cancelling the reservations, conditions that are specified in your voucher. Please read all the information carefully before contacting them. The special or non-refundable rates can have different conditions, which are also included in your voucher.

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What Shall I Do If There's an Accident?

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In case of accident or mechanical problems, it is important to contact the supplier as soon as possible (within a maximum of 24 hours). In the case of an accident, contact the local police, and fill out the form to collect all information from the other person (if there is one). Return the car to the supplier and fill out the accident forms. The supplier of the rental company shall authorize the replacement or repair of the vehicle. It is important that you retain a copy of all documents.

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Also, you can visit Azores Official Website to get more helps, faqs and knowledge base.

About Azores

Azores Getaways enables travelers to book the best air-inclusive deals available for travel to the Azores, Madeira and Canary Islands, as well as Lisbon, Porto and Algarve in mainland Portugal.

We offer the fastest – and easiest – travel booking process available. We offer customizable departing, arriving, and budgeting fields to connect each customer with their ideal vacation package, at an incomparable price. At Azores Getaways, we are committed to making travel more approachable – and affordable – through our online platform by connecting travelers with high quality vacation packages inclusive of airfare, accommodation, and transportation at unbeatable rates.