Backcountry Support Center

Backcountry.com accepts: Visa, Mastercard, Discover, American Express and PayPal.

When using PayPal, you will be redirected to the PayPal site to complete the transaction. After completion, you will be transferred back to the Backcountry.com website.

Yes—credits expire. The credits’ expiration date depends on how and when the credits were earned. The expiration date can be found on your account page and Backcountry will even send you a reminder before your credits expire. You’ll always know how long you have to redeem your credits.

Your credits balance is displayed in your account, on the cart page, and in the checkout.

Credits are redeemed at the checkout on backcountry.com, CompetitiveCyclist.com, and Dogfunk.com. When you reach the checkout screen you’ll see a small credits box that will indicate your credits balance. Just check the box next to the displayed credits to redeem those credits. All credits must be redeemed at the same time—there is no option to redeem only a portion of your credits.

Credits expire in the order that they’re received, and because you earn credits through multiple purchases and on different days, some credits expire before others. When credits are redeemed toward a purchase, those credits expiring the soonest are applied first. Any remaining credits represent those that were earned most recently, and thus, expire last. This ensures that you always have the maximum amount of time to use any credits in your account.

Products with this logo earn you credits upon purchase.

Purchase a product associated with credits and those credits will be added to your account after your order is shipped.

Credits can be used towards purchases on backcountry.com, CompetitiveCyclist.com and dogfunk.com. Your credits balance will be displayed at checkout where you can choose to use your credits or save them for a later purchase. Should you choose to use your credits on a purchase and your credits balance exceeds the total purchase amount of your order, the difference between the purchase price and your available credits will remain in your account until those credits expire. Credits will be redeemed in the order that they were earned—credits that expire sooner will be used first, and credits that expire later will be used last.

(items that are defective beyond the 30 Day time frame)

If you feel that your gear is eligible for a warranty evaluation by the manufacturer due to defect in its materials or workmanship, contact our Warranty Department.