BAUBLEBAR Support Center

Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this, and if that does not work, please send BAUBLEBAR an email at helpme@baublebar.com.

BAUBLEBAR accepts Visa, Mastercard, Discover, American Express and PayPal. 

Your package includes a pre-paid USPS return label so you can easily send BAUBLEBAR your purchase. If you did not receive the label, you can email helpme@baublebar.com. BAUBLEBAR is NOT responsible for lost return packages, and recommend you insure and track your package. You are also welcome to use the shipping method of your choice. BAUBLEBAR does not offer free return shipping for international orders. Please address all returns to:  

BaubleBar Returns
300 Carol Pl
Moonachie, NJ 07074

All U.S. orders are shipped via UPS Mail Innovations, USPS, UPS Ground or Air.

For all press inquiries email press@baublebar.com. 

To keep your baubles at their best, please give them occasional breaks and store neatly when not in use. Avoid contact with moisture and liquid cosmetics; this includes lotion, sunscreen, and perfume. Baubles that are not solid gold should never be worn in the shower, the pool or the ocean. Also pack baubles carefully for travel, BAUBLEBAR recommends always storing them in your carry-on luggage. 

The baubles of BAUBLEBAR is hand-crafted using a variety of high quality materials, including semi-precious stone, glass, resin, 18K gold, sterling silver and brass. Exact materials associated with each style are listed on their product detail page.

All custom personalized pieces are made-to-order and final sale. The order cannot be cancelled or altered after submitted, and it cannot be returned. You will be charged at the time the order is placed. Production times vary from 1-4 weeks; you can find an item's production time on its product page. Products are created at our discretion, and BAUBLEBAR will not produce any jewelry containing profane language. If you have questions about your custom piece, please email helpme@baublebar.com.

Your baubles will arrive individually wrapped and sealed to ensure they safely get to you. BAUBLEBAR recommendS a jewelry organizer for storage, and a pouch for travel. You can purchase BaubleBar pouches in the shopping bag at checkout. Made-to-order personalized items, such as monograms and nameplates, include a complimentary travel pouch.

BAUBLEBAR processes and ship orders from their New Jersey warehouse Monday through Friday. Orders with standard shipping are usually fulfilled and shipped within 2-3 business days (M-F) of purchase, unless otherwise noted. Shipping time for custom/handmade pieces may take longer, details of which can be found in the product description. When your order ships, BAUBLEBAR will email you a shipping confirmation with tracking information. Please check your spam folder if you did not receive the shipping email. Additionally, you can find the tracking number by clicking "My Account" and then "My Orders."