Beauty Bridge Support Center

Monday-Friday 10.30am-5.30pm (EST), and Saturday 11am-5pm (EST)

If you received the wrong item due to a mistake by Beauty Bridge's shipping department, then a return label will be sent to you along with the correct item. As soon as you receive the correct item, then we ask that you send the wrong item back to Beauty Bridge using the included label. If the incorrect item is not sent, then you will be charged for both items.

Please note that it can take up to 30 days for your BBVIP Reward points to show up on your account. Please email Customer Care department with your inquiries.

You have up to 30 days of the SHIP date to return your package.

If you did not place an order with Beauty Bridge directly, then Beauty Bridge suggests you call your bank to make sure that you are not a victim of identity theft. If you receive a package from us that you did not order, please return it back to Beauty Bridge so that Beauty Bridge can issue you refund.

If your order was not cancelled, then your package is still on its way and you should receive it soon. If you requested for a cancellation, then you need to call your bank and ask them because you were not charged by Beauty Bridge.

Beauty Bridge accepts Visa, Mastercard, Discover card, and AMEX We also accept PayPal as method of payment.

Orders with the subtotal of less than $49.00 will be assessed with the $5.95 shipping charge.

Please allow the full length of the indicated delivery time for the package to arrive. If it has passed the shipping date, then we suggest you check with either your local post office (for items shipped via USPS) or UPS office with the tracking number (for items shipped via UPS) first because they could be holding it there for you.

Domestic standard shipping takes from 5-8 business days, domestic priority shipping (expedited) takes from 2-4 business days. Beauty Bridge also offers Next Day Air, and Second Day Air through UPS. As for international shipping, standard shipping takes from 2-6 weeks, expedited shipping takes from 6-12 business days and express 4-6 business day. Keep in mind that all shipping prices will vary.

Orders placed before 12pm EST on business days will ship out the same day. Orders placed after 12pm EST on business days will ship out next business days.

For domestic customers, Beauty Bridge offers Standard and Expedited, which are shipped by the United States Postal Service. Beauty Bridge also offers Next Day Air and Second Day Air, which are shipped via UPS.

For international customers, Beauty Bridge offers Standard and Expedited as well, and both are shipped through the United States Postal Service.

If you have placed your order through Beauty Bridge, then you automatically receive 3 samples.

The net weight can be found on that product page, underneath the description. If it is not there please give Beauty Bridge a call or email Beauty Bridge and Beauty Bridge will be happy to assist you.

At the moment, only items shipped to New Jersey are subject to sales tax of 6.875%.

If you are unsure about which shade of a product will work best with your skin, then you can go onto the product page and directly underneath the main image there is a chart of all the shades. Once you click that image it will get bigger and you will be able to check which shade works best with your skin tone. If you still have question, please call Beauty Bridge and Beauty Bridge will be happy to assist you.

Estimated times for products that are on back order by the manufacturer are usually rare for us to know. You can sign up to be notified via email once the product is back in stock by clicking on the "Click Here to be Emailed When Back In Stock" link on the product page.

If an item is defected (cracked, leaking, etc.) please call Beauty Bridge at 866-830-6161 and a customer service representative will run over the guidelines of what can be done. Normally in cases like this, a return label (RL) is shipped out with a replacement item. Once you receive the replacement Beauty Bridge asks that the defected item be shipped back to Beauty Bridge using the RL that was sent. If the defected item is not sent back, then the customer will be charged for both items.

All Beauty Bridge orders receive 3 samples regardless of order size or total. If you placed the order through Amazon then that is why the samples were not received.

In order to be eligible for the GWP, you need to make sure that you are following the guidelines of the gift. This is usually by purchasing a specific amount of the same brand that the GWP is. Also, we have a limit of one unique GWP per customer.

There may be several reasons for this, first you should make sure that it was entered exactly how you saw it on the website or in your email; no spaces. It also depends on what you are ordering, because items that are already on sale or of certain brands cannot be purchased using a coupon. This should also be the one and only coupon you are using on this order, because only one coupon can be use per order.

You can place an order in two ways. First, you can simply do it yourself on the website by adding the products you want to your cart and filling out all of the necessary information. Or you can call Beauty Bridge's toll free number and customer service can assist you in placing the order for you.

Yes, all of Beauty Bridge's products came straight from the manufacturers and are guaranteed 100% authentic.