Bellelily Support Center

Find Bellelily helps, faqs and knowledge base quickly

What’s the Return Policy Of Bellelily?


While no items are eligible for returns, Bellelily is committed to you loving your order.

At Bellelily, they are committed to you. They are able to offer you amazing discounts because they don’t house inventory after their sales end. Therefore, they cannot process returns except in very limited circumstances. 

If a purchase doesn’t meet your expectations, they are committed to doing their best to find you a satisfactory solution.

For questions, contact them with your order number on in the headline.

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What Should I Do If There is an Item Missing From My Order?


Due to the stock status, your items may be shipped out separately via several parcels. Please log into your account to check the tracking number of each item. If you find more than one Tracking Number, they have shipped order in multiple parcels. Items with same tracking number will be in one parcel and should arrive at the same time. 

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Can I Return Or Exchange an Item If I Don't Like It?


Please be sure to check out return policy prior to purchasing an item.

Because they don’t support returns, if you send back an item, you will be subject to a shipping fee that may cost more than the product itself.  You can check with your local post office for details.

To accommodate any inconvenience due to their return policy, they are happy to provide you a discount on your future orders. To discuss this further, please contact them.

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What Should I Do If There is a Size Or Color Difference With the Orginal Item In Your Shop?


If an item you have received has size or color problem, please do the following:

  • For color issues, send them photos (using natural light) of the item, package, and labels.
  • For size issues, please place the garment on the floor and using a tape measure, measure the Bust, Waist, and Hips. Send us a photo of these measurements. 

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Also, you can visit Bellelily Official Website to get more helps, faqs and knowledge base.

About Bellelily

Belle Lily is an online fashion retailer, offering the latest in women's clothing, dresses, and accessories. With more than 10 years of brick and morter experience, Belle Lily has become popular among fashion trend finders and high quality product providers. Belle Lily has experienced rapid growth and is now famous world wide. We offer competitive prices and a high level of customer care.