Big Lots Support Center
Find Big Lots helps, faqs and knowledge base quickly
What are the Shipping Options Of Big Lots?
When ordering items off of the website there are three shipping options:
- Economy 5-8 business days
- Standard 3-7 business days
- Expedited 1-2 business days
The business days are Monday thru Friday, excluding holidays.
Big Lots uses Ground and Express shipping options to meet your service level. If you package is a lower weight, the carrier will team up with the United States Postal Service (USPS), and your local Post Office will complete your delivery.
What is the Return Policy for Items Purchased Online?
Most merchandise purchased on biglots.com can be returned either in-store or by mail. The return must be made on or before the return by date listed on the packing slip. The merchandise must be in its original condition, complete with accessories, packaging and instructions. Merchandise returned by mail must be accompanied by the packing slip. Merchandise returned in-store must be accompanied by the packing slip or the order confirmation email showing the order number. Refunds will be issued in the same form of payment originally used for the purchase. Shipping and handling fees may not be refundable. Big Lots will reserve the right to research the original purchase and to limit or decline refunds. You may be charged a processing fee. The processing fee will be 20% of the regular retail price.
How Do I Use a Promo?
If you have a Big Lots promo code that you would like to use on biglots.com, simply enter your promo code after adding your items into your shopping cart.
Does Big Lots Offer Gift Wrap/packaging for Online Orders?
At this time, Big Lots does not offer gift wrap or packaging for online orders.
I'm Missing a Part / Piece Of Hardware for My Furniture. What Should I Do?
If you are missing pieces to a product you ordered, please call the Customer Care team at 1-866-BIG-LOTS (244-5687).
Can I Place an Order for a Large Quantity Of Items?
Yes, however, the system does limit the quantity of items that you are able to purchase. If you exceed the maximum quantity of items, please feel free to place an additional order online or visit any of the local stores.
Why Was My Credit Card Charged Multiple Times for One Order?
Big Lots will charge your credit card when the items in your order have been processed and shipped. If you ordered multiple items, and they were shipped seperately, you might see seperate charges for each item. Big Lots will not charge you more than you authorized during checkout.
When is My Credit Card Charged?
Your credit card is charged once you complete your online order, and Big Lots has processed your shipment.
How Can I Change Or Cancel My Online Order?
If you change your mind shortly after you place your order, you will have an opportunity to log-in and cancel your order. After that, it cannot be cancelled, but it can be returned. If you need help or have any further questions about this, please call the Customer Care team at 1-866-BIG-LOTS (244-5687).
Does Big Lots Accept Coupons?
Big Lots does not accept manufacturer coupons or discounts unless they have been approved by the Big Lots corporate office for in-store and online purchases.
Why are Some Prices Online Different Than In Stores?
Pricing, promotions, styles and availability may vary by store and online. For example, Big Lots may offer special promotional pricing that is for online purchases only.
Do I Get Anything Special When I Sign Up?
When you join the Rewards program, you will receive a special "welcome" offer email within 48 hours of signing up. If you signed up in store, you will receive an email confirming that you are a new Big Rewards member with a link to create your password and access your new account online.
Also, you can visit Big Lots Official Website to get more helps, faqs and knowledge base.
About Big Lots
People expect something special when they walk into Big Lots — and that’s exactly what they get. Big Lots offers brand-name merchandise priced 20 to 40 percent below most discount retailers and up to 70 percent below traditional retailers. Customers love our unique products and once-in-a-lifetime deals. We also carry brand-name foods, home furnishings, attractive and affordable furniture, seasonal merchandise, and hundreds of everyday items customers want and need.
Big Lots employs over 35,000 associates across the U.S. and operates approximately 1,400 stores in 47 states. Our stock is traded on the New York Stock Exchange under the symbol BIG.
Our business was founded on the belief that everyone loves a great deal. This guiding principle is at the heart of our mission: Surprises in every aisle, every day! Our customers are savvy about shopping, practical about savings, and thrilled by great merchandise, brands, and prices.