Expect your favorite piece of mail—your box!—to ship by the 10th of each month. Birchbox will get started on your first box as soon as you subscribe, and it'll leave their warehouse within 10 business days. Want to keeps tabs on your box? Birchbox will send you the tracking info via email each month!
Birchbox is not able to edit orders once they've been placed. If you need to make changes or request a cancellation, please reach out to Birchbox ASAP with the details and Birchbox will do their very best to take care of it.
Full-sized orders are processed and shipped out within 48 business hours of your purchase. Please note that clicking "Reorder" within your Order History will automatically repurchase an identical order. You are not able to make changes through your Order History or Account Settings on existing orders.
Monthly Rebillable Subscriptions can be canceled at any time in your Account Settings beneath the “Subscriptions” heading. If you’ve already been billed for this month’s box, your cancellation will take effect in the next billing cycle.
3, 6 or 12-Month Rebillable Subscriptions can only be canceled within the first month, but we’re able to opt you out of auto-renewal at any time. You’re also able to opt yourself out of auto-renewal within the final month of your subscription.
This may be related to the internet browser you’re using. If you’re using Internet Explorer, the site isn’t entirely compatible for security reasons, and you may not be able to enter your card details. Here’s how to fix it:
Birchbox Loyalty Points can be redeemed toward orders in the Shop at any time. 10 Points = $1 to spend.
Your Birchbox Loyalty Points will be available as a payment method at checkout—just click into Payment Details beneath Shipping Method and indicate that you'd like you use your available Points.
Please note that Birchbox Loyalty Points cannot be redeemed toward rebillable subscriptions.
Gift subscriptions are perfect for sending a subscription to a recipient other than yourself. Recipients will be able to personalize their subscription and manage their own account.
When placing a gift order, you’ll be able to choose when the first box ships and when your recipient is notified of their gift by email. Gift subscriptions always begin with Welcome Box, filled with products that will work for anyone. From there, your recipient will personalize the rest of their boxes with their own Profile.
You can send 3, 6 or 12 month Birchbox Gift Subscriptions or a 3 or 6 month BirchboxMan subscription. These are paid for in-full at the time of your order and will not automatically renew.
If you attempted to place your order more than once, all attempts will show on your statement as pending charges. All declined charges will fall off of your statement within 3-5 business days — the funds were not withdrawn as the charge(s) was not successful. Ultimately, you’ll just see the one successful charge on your statement.
If you’re having trouble submitting your order, try these tips:
Also, you can visit Birchbox Official Website to get more helps, faqs and knowledge base.
When Birchbox founders Katia and Hayley first met, they had wildly different approaches to beauty. Hayley was a self-proclaimed novice, while Katia was a connoisseur. But they agreed on one thing: Shopping for products was frustrating, inefficient, and confusing. How were customers supposed to navigate the vast range of options? And in the growing online market, how could they try products without buying them all (and going bankrupt in the process)?
That’s when Birchbox was born: the brainchild of two friends with a love of the internet and an itch to create a better way to shop for beauty products.
Katia and Hayley envisioned a way for customers—just like themselves—to easily and efficiently try, learn about, and purchase beauty products online. They combined monthly deliveries of personalized samples with original editorial and an exciting ecommerce shop. It was easy, efficient, and fun—a monthly delivery of surprise and delight.
We shipped our first Birchboxes in September 2010, and soon realized that men needed a better way to shop too. BirchboxMan launched in April 2012 to bring guys tailored shipments of grooming and lifestyle products. Millions of boxes and product matches later, our mission remains the same: to help customers find products they love. We keep that top of mind every single day.