Birchbox Support Center

Expect your favorite piece of mail—your box!—to ship by the 10th of each month.  Birchbox will get started on your first box as soon as you subscribe, and it'll leave their warehouse within 10 business days. Want to keeps tabs on your box?  Birchbox will send you the tracking info via email each month!

Birchbox is not able to edit orders once they've been placed. If you need to make changes or request a cancellation, please reach out to Birchbox ASAP with the details and Birchbox will do their very best to take care of it. 

Full-sized orders are processed and shipped out within 48 business hours of your purchase. Please note that clicking "Reorder" within your Order History will automatically repurchase an identical order. You are not able to make changes through your Order History or Account Settings on existing orders.

Monthly Rebillable Subscriptions can be canceled at any time in your Account Settings beneath the “Subscriptions” heading. If you’ve already been billed for this month’s box, your cancellation will take effect in the next billing cycle. 

3, 6 or 12-Month Rebillable Subscriptions can only be canceled within the first month, but we’re able to opt you out of auto-renewal at any time. You’re also able to opt yourself out of auto-renewal within the final month of your subscription.

This may be related to the internet browser you’re using. If you’re using Internet Explorer, the site isn’t entirely compatible for security reasons, and you may not be able to enter your card details. Here’s how to fix it:

1. On the top of your browser, click the icon that looks like a torn piece of paper. This can be found in the URL bar. 
2. Once you’ve clicked the icon, refresh the page.
3. You should be able to enter your information and safely place your order! 

Birchbox Loyalty Points can be redeemed toward orders in the Shop at any time. 10 Points = $1 to spend. 

Your Birchbox Loyalty Points will be available as a payment method at checkout—just click into Payment Details beneath Shipping Method and indicate that you'd like you use your available Points. 

Please note that Birchbox Loyalty Points cannot be redeemed toward rebillable subscriptions.

Gift subscriptions are perfect for sending a subscription to a recipient other than yourself. Recipients will be able to personalize their subscription and manage their own account. 

When placing a gift order, you’ll be able to choose when the first box ships and when your recipient is notified of their gift by email. Gift subscriptions always begin with Welcome Box, filled with products that will work for anyone. From there, your recipient will personalize the rest of their boxes with their own Profile. 

You can send 3, 6 or 12 month Birchbox Gift Subscriptions or a 3 or 6 month BirchboxMan subscription. These are paid for in-full at the time of your order and will not automatically renew.

If you attempted to place your order more than once, all attempts will show on your statement as pending charges. All declined charges will fall off of your statement within 3-5 business days — the funds were not withdrawn as the charge(s) was not successful. Ultimately, you’ll just see the one successful charge on your statement.

If you’re having trouble submitting your order, try these tips: 

• Double-check your card details. If the error message has no specific information, it’s possible the incorrect expiration date or CVV code was entered. If you’re using a saved payment method, we recommend re-entering the card details as if it were a new form of payment and submitting.  
• If you’re receiving an error message related to the billing address, try processing the order with a previous billing address. Rest assured, you can choose a different shipping address!