Birthday Direct Support Center

Find Birthday Direct helps, faqs and knowledge base quickly

Does Birthday Direct Ship Outside the 50 United States?

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At this time BirthdayDirect.com can only ship to the 50 United States and the District of Columbia. Birthday Direct is unable to ship orders to the US Territories of Guam or the Virgin Islands. BirthdayDirect.com does not currently ship to any international locations.

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Where Can I Get Information About Franchise Opportunities?

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Birthday Direct does not currently offer any franchise opportunities. However, if you are interested in opening an independent party retail store, you may purchase products directly from  wholesale customer site at partysupplydirect.com.

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How Do I Pay With Store Credit?

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If you have returned an order and received store credit on your account, Birthday Direct makes it very easy to apply it to your next purchase.

  • Login to your account
  • You will see your available store credit listed in the top when you select account at the top menu bar.
  • To use it, simply place your order and you will be able to choose store credit as the payment method when it comes time to pay for your order

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How Do I Make Changes to Or Cancel My Order?

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Because Birthday Direct offers rapid order processing, Birthday Direct can not make changes to your order, once it has been submitted. Please double-check your address information, the products you ordered, and the shipping method you've selected prior to submitting your order. Birthday Direct are unable to refund your cost of shipping if you decide that you do not want an order after it has shipped to you.

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How Will My Order Be Shipped?

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You can choose the shipping method from the available options listed during checkout. Birthday Direct offers: Standard Shipping (5-9 business days), Premium Shipping with expedited processing (1-4 business days), 3-Day Select, 2-Day Air, Next Day Air, Next Day Air Saturday (where available), and USPS for all Military Address Deliveries. For more information on our shipping methods, costs and policies please visit our Shipping Information page.

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When Will My Orders Ship?

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Most orders placed by 3:00 pm CST, Monday–Friday, will usually ship the same day; excluding holidays. Orders placed after 3:00 pm CST, Monday–Friday, will ship the following business day. Orders placed on Saturday or Sunday will ship on the next business day. For additional information on shipments and deliveries, please visit our Shipping Information page.

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Also, you can visit Birthday Direct Official Website to get more helps, faqs and knowledge base.

About Birthday Direct

Birthday Direct Inc. designs, manufactures, contracts for manufacture and distributes party goods, including paper and plastic tableware, metallic and latex balloons, accessories, novelties, gifts and T-shirts throughout the United States. In addition, the Company operates e-commerce websites principally under the domain names BirthdayDirect.com, DollarCarousel.com, BalloonSmart.com, PartySupplyDirect.com and SugieBaby.com.

We are members in good standing of the Better Business Bureau's on-line program. Sherri Ann Stout has served on the Board of Directors of the Better Business Bureau of the Shoals since 2009 and served as Chairperson on the Board of Directors of the Better Business Bureau of the Shoals in 2011. Birthday Direct is headquartered at 120 Commerce Street, Muscle Shoals, Alabama, 35661.