Birthday Express Support Center

Yes, Birthday Express will take your business seriously and use every precaution necessary to ensure that your shopping experience is safe and exciting! Birthday Express will use the best technology available, Secure Socket Layer encrypting, to keep your private and credit card information as secure as possible.

Once your return has been received, allow 2-3 weeks for your refund to be processed if you paid with a credit or debit card. If you paid by check or money order, allow 3-4 weeks for your refund check to arrive. Please Note: this timing can vary based on the season. 

Birthday Express does not charge sales tax for most of our domestic orders. However, it is your responsibility to report the purchase and pay any applicable sales tax the next time you file your taxes for the year. If your order is shipping to a location in the state of California, Illinois, Indiana, Kentucky, New York, Oklahoma, Tennessee, Washington or Wisconsin, you will be charged the applicable state sales tax.

For online and phone orders we accept VISA, Mastercard, Discover, or American Express credit cards. You can also use VISA or Mastercard bank debit cards. For online orders only, Birthday Express also accepts PayPal. Please note that Birthday Express does not accept prepaid credit cards and/or Visa gift cards unless there is a billing address registered with the card. Birthday Express only accepts credit cards issued from a country they ship to.

One reason could be that the code wasn't entered correctly. Double check to make sure it was entered right. 

Another reason could be your order didn't meet the criteria or it expired. If it's an email code, check the promotion information at the bottom of the email. 

If your order met the discount requirements and is still not being applied, send Birthday Express an email or use the live chat feature.

A link to a sizing chart is available on almost every costume product detail page. If in doubt, it’s usually best to order the larger size. Please note that bodysuit costumes such as many superhero costumes are meant to be tight fitting.

The words “In Stock” will appear next to the item on the product detail page and you will be able to add the item to your cart, the item has inventory and is ready to be shipped!

Although these favor boxes include the items shown on the site, they do not come pre-assembled and will need to be filled by you.

Exclusive products are one of a kind. They are either produced by our in-house Creative Team, or created especially for Birthday Express with unique colors, fabrics, etc. All of them are available only through the Celebrate Express family of brands, or occasionally through one of partner companies.