Bluefly Support Center

Find Bluefly helps, faqs and knowledge base quickly

How Can I Retrieve Or Reset My Password?

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To retrieve or reset your password, click SIGN IN / REGISTER at the top right of any page and click Forgot Your Password?. Enter your registered Bluefly account's email address and click SEND EMAIL.

Please note that this may take a few minutes to reach your email inbox. Bluefly would also recommend checking your spam folder in your inbox if you have not received the password reset email.

The password reset email will provide a link that will prompt you to update the password associated with your Bluefly account. Passwords must be a minimum of 6 characters with at least 1 number and 1 alphabetic character.

Once you have received confirmation that your password has been reset, you can return to the home screen and sign in into your account using your new password by clicking into SIGN IN / REGISTER at the top right of any page.

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How Can I Contact Customer Service of Bluefly?

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Email at [email protected] Customer Service will respond to your email as soon as possible. Bluefly looks forward to hearing from you. If you have any questions, please try the Customer Service Help section.

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How Do I Know the Merchandise is Authentic?

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Bluefly prides itself on the quality of its merchandise and does not sell reproductions. Every item Bluefly sells has undergone a thorough control check to meet the highest standards of excellence. Since 1998, Bluefly has guaranteed the authenticity and condition of every item sold so that customers can purchase products with complete confidence.

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Are Designer Items Authentic?

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Since 1998, Bluefly has been a fashion industry pioneer. Bluefly offers the finest designer handbags, shoes, fine jewelry & more at the absolute best values.

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Is Sales Tax Applied to Orders?

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Sales tax is applied to your Bluefly order in accordance with individual state and local regulations if your shipping address is in one of the following states: CA, MA, NC and NY. For orders shipped to other states, your state and/or municipal government may require you to declare your purchase and pay appropriate sales tax amounts to them directly. Appropriate tax charges will appear on the "Review Order" page during checkout.

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What Forms Of Payment Do You Accept?

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Bluefly accepts American Express, MasterCard, Visa, and Discover Card. Bluefly also offers PayPal, Amazon Payment, Visa Checkout and Affirm. Bluefly does not accept cash, checks or cash-on-delivery (C.O.D.). Please note that all orders are charged in United States Dollars (USD).

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I Only Received Part Of My Order - is It Coming In Multiple Shipments?

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Depending on where your item is shipping from, it is possible that your order may arrive in multiple shipments. Your shipment confirmation will indicate when an item ships with its tracking information.

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Why Hasn't My Order Arrived Yet?

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Bluefly uses a variety of shipping arrangements with brands, and some may result in longer shipping times than others. Bluefly will send you an email with your tracking information once an order is on its way. Items will indicate their ship times in each description.

Bluefly orders normally ship within 24-48 business hours, but shipping may take longer during the holidays. Estimated shipping times can be found in the details of the item and in checkout. Bluefly will send you an email with your tracking information once an order is on its way.

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Why is There a Pending Charge On My Account?

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The pending charge you are seeing on your account is an authorization hold. This hold will drop off your account within 3-5 business days. Bluefly'll only charge when the product ships to you.

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Also, you can visit Bluefly Official Website to get more helps, faqs and knowledge base.

About Bluefly

Founded in 1998, Bluefly, Inc. (NASDAQ SmallCap: BFLY) is a leading online retailer of designer brands, fashion trends and superior value.

Bluefly is the largest online fashion destination offering over 2,500 brands. We were the first to break the barriers to high style—and today we still lead the way with fashion that doesn’t feel exclusive in price point or attitude. Find what you seek at Bluefly.