Body Candy Support Center

Find Body Candy helps, faqs and knowledge base quickly

What Can I Do If My Delivery Confirmatio Mail Piece Hasn't Been Delivered?

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The estimated delivery time for Priority Mail® is 2 to 3 days, but it is not guaranteed.  Delivery ConfirmationTM only provides you with a confirmation of the delivery date and time once the article has been delivered and scanned at the Post Office of the addressee - it does not provide for any tracking through the mail stream.  Please contact Body Candy directly to confirm delivery of your package or to file a claim for non-receipt of order.

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What If There is No Delivery Information Available for a Delivery Confirmation™ Item?

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This does not mean that the item has not been mailed. It just means that it has not been scanned as delivered. When tracking your order, the USPS delivery confirmation will show you the day the order left our warehouse facility. Please contact Body Candy directly regarding the status of your order.

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Free Shipping - How Do I Qualify?

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Domestic Orders will qualify for FREE shipping when your shopping cart grand total is $24.99 or higher. Please remember to select the free shipping option during checkout.

International Orders will also ship for FREE when you select the First Class Mail International delivery option during checkout with the same grand total qualifications.

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How Do I Return My Merchandise?

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If you are not satisfied with your order for any reason, please contact Body Candy within one year of your purchase via email: [email protected] You may also call us during business hours, Monday through Friday 9am-5pm EST 1-800-694-1426. International callers can reach Body Candy by dialing 716-694-6500.

A return form will be emailed to you. Please complete, print out, and return the form with your order.  If you are unable to print the return form, please write the details on a sheet of paper to include with your return.

Please keep your original packaging if possible and return via USPS with delivery confirmation.

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Must I Pay Sales Tax to Buy From Body Candy?

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New York State and Florida Residents are subject to sales tax on total merchandise ordered.

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What Payment Type Does Body Candy Accept?

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Body Candy accepts:

- Visa
- MasterCard
- Discover
- American Express
- PayPal

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Also, you can visit Body Candy Official Website to get more helps, faqs and knowledge base.

About Body Candy

BodyCandy body jewelry wants to help you express who you are. We’ve got trending, affordable options for every piercing. Nipple rings, nose rings, septum clickers, ear weights... yep, we got ‘em all!

Our in-house artisan jewelers are always hard at work creating beautiful new pieces, featuring Swarovski crystals and unique designs you’ll never see anywhere else. A team of highly skilled gold jewelers put the quality and precision you deserve into every made-to-order 14kt nose ring.

And if that’s not enough, our growing, innovative team members are constantly coming up with new ideas and designing custom/personalized jewelry that’s just for you. From plugs, to tongue rings, we can create a masterpiece on anything!