Bodyshop Support Center

• You may earn and redeem points in-store only. 
• Rewards with 3rd, 6th, 9th and 13th qualifying purchases/
• After the 3rd and 6th qualifying purchases, receive a Rs. 300 and Rs. 400 Gift Voucher respectively.
• After 9th and 13th qualifying purchases receive a Rs. 500 & 1000 Gift voucher respectively.

In case, you wish to cancel your order, get in touch with our customer care team either through mail or telephone within 24 hours of your placement of order. The Body Shop India will not be able to cancel the order beyond 24 hours of your placement of order.

Bodyshop will apologize for the inconvenience that may be caused due to products marked out of stock, which are not available as Bodyshop will be unable to fulfill the request immediately. 

In exigencies, in case your order has been accepted by us but your item is unable to be delivered, Bodyshop will contact you within 2 (two) business days to discuss how you would like the order handled. 

If an item is out of stock, you may either contact customer care department, they will guide you to place the best alternate; else you may visit stores to find the product. The link to store locator can guide you to find your closest store.

Once your order is placed, it immediately goes to our warehouse for processing. This ensures that Bodyshop is able to ship your order quickly and ensure you get your products as soon as possible, but it also means Bodyshop is unable to modify or cancel your order.

When your order is received, Bodyshop will send you an e-mail confirming your order. Then, when your order is shipped, Bodyshop will send you a shipment confirmation. It will include the following information: 

• Items purchased 
• Payment information
• Tracking number
• Estimated delivery time

• Your orders are shipped from warehouse at Delhi through registered courier companies at your doorstep. 
• Orders are shipped within 2(two) business days of confirmation of payment for prepaid and upon confirmation of order for COD.
• Normally, purchased items will be delivered at your door step within 7(seven) business days of the date of order made between 9am-6pm during Monday to Saturday and plus 1(one) business day for orders made between 6pm- 9am during Monday to Saturday or Sunday. Delivery of all orders will be to the mailing address as provided by you at the time of placing your order.
• Goods receipt will need to be signed upon delivery. If you can’t be there to sign for your delivery, please suggest an alternative person; family member, colleague, neighbour etc. However, The Body Shop India will not take responsibility for products signed by an alternative person.
• The Body Shop India is not responsible for damage after delivery. All claims for shortages, damages must be reported to customer care service within 24 hours of delivery.

• Bodyshop ship to street addresses in all states of India. 
• Business Days: Bodyshop will process orders to ship Monday - Saturday excluding public/ bank holidays.
• www.thebodyshop.in is able to ship to one shipping address per order. If you'd like to ship to multiple addresses, please place a separate order for each unique address.
• Cash on delivery service available only in select regions.

No Minimum order Value. Shipping charges are Rs.200 on orders below 2500.Delivery time is a maximum of 7 business days from order date. Ground shipping available in India only. Cash on delivery service available only in select regions.

Bodyshop is a 100% vegetarian brand. All our products are cruelty-free and are not tested on animals. However, few of their products use animal derived ingredients like honey/ beeswax etc.

All the products Bodyshop sell are 100% authentic. Bodyshop buy directly from The Body Shop International Limited.

Bodyshop has the cash on delivery option available only in select regions, you can place your order using this option and the products will get delivered to your door step, you can then pay the courier for your purchases in cash.

• Bodyshop accepts online payments via domestic and International credit cards issued by Banks and Institutions that are part of Visa /Master card. It also accepts Visa / Master Debit Cards issued by Indian Banks and Amex Cards or Net banking payment mode of selected banks in India.
• For select banks in India – a full list is available at the time of checkout and prior to making the payment for purchase.
• You may make payment via "Cash on Delivery" (COD) at the time of the delivery of the product. However this mode of payment facility is only available in select regions / areas as specified by The Body Shop India. Hence, based on your location and your choice of products, COD option may or may not be available to you.

• The Love Your Body Loyalty Card is non-transferable and the discount under the card cannot be clubbed with any ongoing promotion and discounts in the store or online. 
• Valid for one year from the date of issue.
• For use in India only.
• Love Your Body Loyalty Card to be presented during in-store purchases at the time of payment.
• On loss/ damage of Love Your Body Loyalty Card, a duplicate/ replacement card is issued after verification and on payment of Rs. 250. In cash or in credit card towards the processing and printing charges.
• Expiry date of the duplicate card will remain the same as that of the original card.
• Discount offered on the card cannot be exchanged for cash.
• No product exchange is permitted.
• The Body Shop India reserves the right to amend privileges, terms & conditions without prior notice.
• The decision of the company shall be final and binding on all members.
• Any dispute will be subject to jurisdiction of Delhi Court only.
• In the event of loss/ damage of the card please inform customercare.tbs@questretail.in.

The reward points can be redeemed in store and online both.

The reward points are available in store and online both.