Bond No 9 Support Center

Find Bond No 9 helps, faqs and knowledge base quickly

How to Contact Bond No 9?

Updated:

  • Toll free number (within the US): 1.877.273.3369
  • For online order inquires please call 646.284.9017 Monday-Friday 10:00 AM - 5:00 PM

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Can I Get a Gift Wrapping for My Products?

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All online orders chosen to be gift wrapped arrive beautifully packaged in elegant white gift paper and tied with Bond No. 9's signature ribbon with gold inlay. Gift wrapping charges are $7.50 per item. Please be sure to select the "Gift Wrapping" option during checkout. You may add a message to be included in your gift package in the "Gift Message" comment box.

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Does Bond No 9 Offer International Shipping?

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Bondno9.com ships international via PayPal. Flat rate shipping costs are $150.00 USD and are subject to change based on quantity orders. Please note that customers are liable for import tax based on the country of import.

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How Much Does the Domestic Shipping Options?

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United Parcel Service (UPS) 1x7 lbs:

  • UPS Free Ground Shipping - $0.00
  • UPS Ground - $15.00
  • UPS 3 Day Select - $30.00
  • UPS 2nd Day Air - $40.00
  • UPS Next Day Air - $60.00

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How Do I Know Which Fragrances are for Men and Which are for Women?

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All Bond No. 9 fragrances are considered to be unisex. For questions or advice on which scent(s) would suit you best, please email Bond No 9 at [email protected] or call the toll free number at 1.877.273.3369, where a trained sales representative will assist you further.

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My Merchandise Was Damaged When I Received It - Can I Get a Shipping Refund?

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When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact Bond No 9  immediately at 1.212.228.0842 Ext. 10. Please provide the order number along with your full name and email address for fastest service. To assure prompt resolution, please retain the shipping box, packing materials, and the damaged items for inspection by the carrier. Shipping charges are non-refundable; however, your replacement item(s) will be shipped to you free of charge upon receipt of the damaged item(s).

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Can Items Purchased In Bond No. 9 Boutique Be Returned to Any Boutique Location?

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Yes, Bond No. 9 items purchased at one of four New York City boutiques can be given store credit/exchanged (No Refunds) to any of New York City boutiques. If the product was purchased from one of Bond No. 9 counters at a participating Saks Fifth Avenue retailer, that product must be returned to Saks Fifth Avenue. Bond No. 9 boutiques will not accept items purchased from Saks Fifth Avenue.

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Can I Return Purchases Made Online At a Bond No. 9 Boutique?

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No, but online purchases may not be returned or exchanged at Bond No. 9 boutiques, Bond No. 9 counters in participating Saks Fifth Avenue stores or any additional Bond No. 9 retailers.

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Also, you can visit Bond No 9 Official Website to get more helps, faqs and knowledge base.

About Bond No 9

Created by Laurice Rahme in 2003, the Bond No. 9 collection of women's, men's, and unisex eaux de parfum has a dual mission: restore artistry to perfumery, and mark every New York neighborhood with a scent of its own. Each fragrance represents a specific downtown, midtown, or uptown locale, or a city-wide sensibility. With new introductions every season, Bond No. 9 infuses the island of Manhattan with scents.