Book Outlet Support Center

Find Book Outlet helps, faqs and knowledge base quickly

How Can I Change My Shipping Address?

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You have placed your order and decided you want to send the order to an alternate shipping address than what is currently listed on your order, Book Outlet can change the shipping address for you on your behalf. 

You can modify the shipping address by creating a Service Inquiry with customer service team. Be sure to select the Change Billing/Shipping Address subject line option and please include your order number and contact information as well as the reason you would like to modify the shipping address. Customer service team will reply to your modification request.

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Why Isn’t the Site Working Properly?

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In order to go through the Book Outlet shopping process you need to have JavaScript and your cookies settings enabled. 

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How Do I Remove Books From an Existing Order?

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If you have added too many copies of a particular title or ordered a book you no longer want Book Outlet would be able to remove those titles from your order on your behalf. 

You can remove title(s) from your order by creating a Service Inquiry with customer service team. Be sure to select the Change Order Quantity subject line option and please include your order number and contact information as well as the reason you would like to remove the title(s) from the order. Customer service team will reply to your modification request.

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How Do I Add Books to an Existing Order?

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Book Outlet's site security is set up that they cannot increase the authorized amount on your credit card and therefore they are unable to add to an order that has already been authorized for payment. Book Outlet would be able to cancel the order if they have not already shipped it to you so you can put in a new order with the correct items. 

You can cancel your order by creating a Service Inquiry with customer service team. Be sure to select the Cancel Order subject line option and please include your order number and contact information as well as the reason you would like to cancel the order. The customer service team will reply to your cancellation request.

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How Do I Track an Book Outlet Order?

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To track your current or past orders, go to My Account (located at the bottom of the homepage) and click on View Past Orders. This page will list all of the orders you have placed with Book Outlet. 

The last column of the list will inform you of the order's current status. If the order has shipped you may click on the status to view the tracking information regarding the order.

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How Do I Return an Book Outlet Order?

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All books have a We're Readers Too 110% Guarantee. If you are not satisfied with your purchase, create a Service Inquiry with customer service team within 5 days of receiving your order. Be sure to select the "Returns, Refunds or Replacements" subject line option. Please include your order number and contact information as well as the reason for your return. 

Customer service team will respond with a Return Authorization Number and once Book Outlet has received your return back at facility a price adjustment/refund will be issued. Book Outlet does not accept returns without a Return Authorization Number (RAN). 

Please note that Scratch & Dent books are guaranteed to be structurally sound and entirely readable. However, due to the nature and discounting of the Scratch & Dent products, returns are not accepted on the basis of minor cosmetic issues. 

Any sealed products (music CDs, audio books, videos, software, etc.) cannot be returned once they have been opened.

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How Do I Cancel an Book Outlet Order?

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First, find out the status of your order (see How do I view the status of my current or past orders for instructions) to see if Book Outlet has already shipped your order out to you. 

If your order is still being processed you can cancel your order by creating a Service Inquiry with customer service team. Be sure to select the Cancel Order subject line option and please include your order number and contact information as well as the reason you would like to cancel the order and customer service team will reply to your cancellation request. 

Unfortunately, if an order has already been shipped, Book Outlet cannot complete the cancellation. In that event, you can contact Book Outlet when the order is delivered to you to arrange for a Return Authorization Number.

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Do Book Outlet Offer Free Shipping?

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For shipping within the USA (Hawaii and Alaska included) and Canada Book Outlet offer standard free shipping for orders of $35 USD or more. Please note that gift certificates do not count towards the $35 USD free shipping minimum.

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How Do I Place an Book Outlet Order?

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If you would like to place an order with Book Outlet, please follow the steps listed below: 

  • Log into your account (at the top right of any page) 
  • Browse the site for the book(s) you would like to order
  • Once you have clicked on a book, add it to your shopping cart by clicking on the Add to Cart button
  • Once you have selected all the books you would like, click the View Cart button in the same book window or the Cart button at the top right of the page
  • Verify the books and quantities you have selected
  • Enter your shipping and payment information
  • If everything looks good, click the Place Order Now button
  • You will receive an order confirmation which can be printed for your convenience

For your convenience Book Outlet has an American and Canadian website for you to shop on. When placing your order on the American website your order will be charged to you in US funds and on the Canadian website you will be charged in Canadian funds. You can ensure you are on the correct website by checking your URL details, bookoutlet.com for the American website and bookoutlet.ca for the Canadian website. Should you place your order on the wrong website you will be charged the current exchange rate on your credit card by your bank and this will be the full responsibility of the customer and not Book Outlet.

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Also, you can visit Book Outlet Official Website to get more helps, faqs and knowledge base.

About Book Outlet

At Book Outlet we love reading as much as you do, so we know what it’s like to get a book home only to find something wrong with it.

Therefore we promise you the We're Readers Too 110% Guarantee:

Your book will always be new and in good condition. Since our books are publisher overstocks there may be very minor wear or bends to the book and this can be expected since some items may have been handled a few times, but most of our books are in great condition.

Should you receive any book that is a misprint, damaged beyond repair or for any reason structurally compromised, please send us pictures of the damages along with the title, damage description and the order number to [email protected] and we will be happy to assist you further.

Should your issue qualify for the guarantee you will be shipped a new copy and given a 10% credit towards your next purchase with us. If we do not have the book in stock, we will credit you 110% towards the purchase of another book. Please note that this guarantee will be handled on a by order basis depending on the pictures and our discretion.

Scratch & Dent books may have dents, scratches, torn or missing dust jackets etc. but will be structurally sound and completely readable. If they are for any reason compromised structurally, we will reship the book or put a refund through for the item if we no longer have it in stock. The 110% guarantee will not apply to these items.