Boux Avenue Support Center

This shouldn't be happening as Boux Avenue has tried to make using gift cards as simple and easy as possible. If you are having problems please call customer service team on 0800 054 6550 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday, Boux Avenue will be able to sort this out for you as soon as possible.

Boux Avenue always endeavours to carry a full size stock, so if for any reason we don't have your size, it won't be for long. Please do keep checking and if not, please ring one of our customer service team on 0800 054 6550 between 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday who will be able to tell you when we are expecting deliveries back in your size.

When you place your order, Boux Avenue authorises your payment via Worldpay. As a preauthorisation, World Pay will debit £1 from your account to verify your details which is retained by your bank. Once the authorisation is complete, this will automatically drop back into your bank account as available funds within the next few days.

Yes you certainly can. You can also use any of the following:

Mastercard Credit card, Mastercard Debit, Maestro, Solo, Visa, Visa Debit, Visa Electron, JCB, Amex and Paypal.

Yes you certainly can, just ring customer service team 0800 054 6550 anytime 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday who will be more than happy to assist you with your order. It would be helpful to have the style name and size that you need ready, so that we can process your order in a jiffy.

It is so easy to shop online with Boux Avenue, all Boux Avenue needs is your email address and you can shop away till your heart's content. If you would like to set up an account, Boux Avenue just needs a password, so you can keep your own personal wish list and keep track of your orders and history

Yes you can, you are able to return the item as normal. Simply follow the guidelines on the paperwork you received with your parcel.

Boux Avenue will exchange your goods if you like, however, refunds can only be given to the original cardholder or Boux Avenue can offer credit onto a gift card.

If you have ordered via click and collect online the store will keep your order for you for 30 days. After this time Boux Avenue will contact you as a reminder, if Boux Avenue does not hear anything within a week the parcel will be returned to warehouse.

All of Boux Avenue parcels come beautifully wrapped in our signature lace print tissue, scattered with scented rose petals and arrive in cute pink and black boxes.

Feeling green? You can opt out of wrapping service. If you do this, your parcel will be wrapped in tissue and placed in a simple Boux Avenue outer box without fancy bells and whistles.