Brilliance New York Support Center

If you have any questions feel free to email Brilliance New York at: 

• cs@brilliancenewyork.com 
• Or call: 1-877-654-8889

In addition to all policies stated in the Company’s Terms and Conditions and Website, all orders placed on the Site are also subject to the Company’s Rules of Use.

The Rules of Use Are as Follows:

• Terms of coupon codes are subject to change at any time without notice.
• Vouchers, coupons, and discount codes do not have any cash value and are not interchangeable.
• Only one discount (coupon, voucher, or promotion price) may be used per order. Orders that used two or more coupons for the same order will be considered fraud and the company may reject shipment and process the paid amount as a processing fee charge for the company to review and establish the purchase as fraudulent. Company at it’s own discretion may elect to ship the lost value item only in the order or any other item of its choice without noticing the customer.
• Vouchers are only valid for single use, even if not used for the full promotional value.
• Coupons cannot be combined with other coupons OR any other discounts.
• Coupons cannot be applied towards promotional priced items.
• Errors or misprints on coupons will not be honored.

You may return any unused or unopened item within 30 days of delivery for a full refund. Brilliance New York will also pay the return shipping costs if the return is a result of error (you received an incorrect or defective item, etc.). 

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for Brilliance New York to receive your return from the shipper (5 to 10 business days), the time it takes Brilliance New York to process your return once they receive it (3 to 5 business days), and the time it takes your bank to process refund request (5 to 10 business days). 

If you need to return an item, simply log in to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. Brilliance New York will notify you via e-mail of your refund once they have received and processed the returned item.

Upon arrival to the destination country, international orders may be subject to duties and taxes billed by the destination country customs department. The recipient must bear any additional charges for customs clearance; Brilliance New York has no control over such charges and cannot predict what they may be. Brilliance New York can ship to virtually any address in the world, but please note that there are restrictions on some products, and some products cannot be shipped to international destinations.

US Shipping Time

• East Coast Shipping…………………………………. 2-4 days 
• West Coast Shipping………………………………… 3-5 days 
• Express Shipping……………………………………… 1-3 days 

International Shipping 

• Canada……………………………………………………… 7 days 
• Basic International Shipping……………………. Varies   

Orders placed before 4PM EST will be processed and shipped the same day. After 4PM EST it will ship the next day (excluding weekends and holidays) Orders placed during promotional sales may experience slight delays (in such case you will be notified).

Any order over $99 and being shipped to a US address is eligible for free shipping using the ground service of choice (takes about 3-10 business days). The shipping rates for many items Brilliance New York sell are weight-based. To reflect the policies of the shipping companies they use, all weights will be rounded up to the next full pound. 

*All Shipping days are business days (Mon–Fri). 

***Shipping time for international orders varies depending on the country being shipped to.