Brilliant Earth Support Center

To maintain the high quality of our pieces and keep our prices competitive, Brilliant Earth does not allow multiple pieces to be purchased for comparison. Comparison purchasing is purchasing multiple products with the intent of keeping one and returning the remainder. If you need any assistance deciding between any of Brilliant Earth's jewelry pieces, please do not hesitate to contact Brilliant Earth's jewelry specialists.

Brilliant Earth includes a complimentary insurance appraisal with all engagement rings and wedding rings that have not been modified, all pendants and earrings over $2,000 USD, and all vintage pieces. For other items, insurance appraisals are available upon request. Please note that insurance appraisals are not included with exchange or metal credit orders, except upon request.

Currently, sales tax is collected by Brilliant Earth on orders shipped to addresses in California, Colorado, Illinois, Massachusetts, and Washington, DC. Orders shipped to Canada will have standard GST and PST applied, but no additional duties. For all orders shipped to Australia, Brilliant Earth collects the 10% GST tax. For all orders shipped to the UK, Brilliant Earth collects VAT on your behalf. Sales tax on orders will be calculated based on the tax rate in effect the date your order ships.

Brilliant Earth accepts all major US, Canadian, UK, and Australian credit cards, bank wire payment, financing, layaway, and PayPal.

Yes. Brilliant Earth is proud to offer platinum, 18K white gold, 14k rose gold, and 18k yellow gold as a standard option for most styles. Brilliant Earth also offers 14k white gold, 14k yellow gold, and palladium for a select number of styles. Custom metal choices, such as black rhodium, 18k white gold alloyed with palladium, and 18k white gold with no rhodium are all options for many of our ring styles. For more information about these options, please contact us. At this time, Brilliant Earth does not work with tungsten or titanium.

All sapphires purchased from Brilliant Earth are of natural origin and have not been chemically treated to alter their natural beauty. Most of Brilliant Earth's sapphires are heat-treated, which is an accepted industry standard. Heat treatment improves color, clarity, and overall appearance. No radiation, chemicals, or health risks are involved in this process.

Diamonds currently graded by GIA and IGI are laser inscribed on the girdle with an identification number and/or a unique symbol. Laser inscriptions provide peace of mind when making a diamond purchase since they are an easy way to identify a diamond.

Brilliant Earth does not sell or create settings unless the customer is also purchasing a center stone from Brilliant Earth. Brilliant Earth's settings are made-to-order with each one handcrafted for a center gem with unique characteristics to ensure the quality of the finished piece. For this reason, Brilliant Earth does not provide stand-alone settings or semi mounts.

Brilliant Earth uses precious metals from renewed sources derived from numerous post-consumer sources, including recycled jewelry, industrial products, and electronics components. Because our precious metals are reclaimed and then re-refined back into their pure elements, they are the same high quality as newly mined metals.

Brilliant Earth's careful sourcing methods do not lead to higher prices. The diamond mines we source from do not add a premium simply because they treat people and the environment with respect. Nor do diamonds mined using shocking labor practices, such as child labor, reach consumers at a lower price point. The market for diamonds is global. Brilliant Earth offers excellent value by providing
Brilliant Earth's  socially conscious jewelry at the lowest possible price.

Yes! Creating processes to track origin requires effort, and very few retailers do it. But diamonds—like everything from wine to chocolate —can be tracked through the global supply chain using documented chain of custody protocols and robust tracking and inventory systems. In fact, because of their high value, diamond whereabouts are often tracked to prevent loss.

Brilliant Earth carefully selects a small number of suppliers who can demonstrate adherence to our high standards on sourcing. We carefully vet and approve each diamond supplier to determine if they have the necessary capabilities to track and segregate diamonds based on origin. Our diamond suppliers are required to demonstrate conformity to these chain of custody protocols in their supply chain and verify documented due diligence of the origin of natural diamonds from Canada, Russia and Botswana Sort.

Conflict diamonds, according to the most common definition, are diamonds used by rebel groups to finance civil wars. However, besides civil wars, diamond mining today is plagued by a range of shocking ethical abuses. These include violence by governments, child labor, extreme poverty, and environmental devastation. At Brilliant Earth, we believe that the diamond industry needs to focus on addressing all of these problems, which is why in addition to selling beyond conflict free™ diamonds, 5% of our profits are donated to help communities impacted by the jewelry trade build a brighter future with education, environmental restoration and economic development.

The Kimberley Process certification scheme was created in 2003 to break the link between diamonds and bloodshed. Unfortunately, the Kimberley Process monitors only conflict diamonds – that is, diamonds that fund bloody civil wars. It fails to address much of the violence and human rights abuses facing diamond mining today, such as torture, rape, extrajudicial killings, corruption, child labor, and forced labor. The Kimberley Process suggests that “conflict free” diamonds are ethically sourced. In fact, diamonds receiving “conflict free” certification from the Kimberley Process may have tragic histories.