Burts Bees Baby Support Center

Find Burts Bees Baby helps, faqs and knowledge base quickly

How Do I Contact Burt's Bees?

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Call Consumer Services for purchases made at a retail store, or questions or concerns with a product at 1-800-292-2808 Monday to Friday 9:00 am – 6:00 pm ET.

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Does Burts Bees Baby Charge Sales Tax?

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Burt’s Bees Baby is required by law to collect sales tax on orders shipped any states where Burts Bees Baby haS a presence, Connecticut and Colorado. Burts Bees Baby system will automatically calculate the appropriate Sales Tax based on their locations and the Zip Code of the Ship to Address of your order.

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Does Burts Bees Baby Offer Price Adjustments?

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No. Sale or promotional prices cannot be applied to previous purchases and are only valid during the promotional period.

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Are Coupon Code and Promotions Abel to Be Combined?

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Certain sales and promotion cannot be combined.

Promotions cannot be applied to previous purchases, gift cards, The Baby Bee Box, taxes, shipping or combined with any other coupons or discounts, including associate discounts. Quantities are limited and offers are subject to change; valid on US orders only. Offers cannot be sold or otherwise bartered.

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How Will My Orders Ship?

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Burts Bees Baby will offer a flat fee of $5.00 for standard economy shipping on orders less than $75.00 (based on Order Total exclusive of taxes and promotions). On orders totaling $75.00 and greater, Burts Bees Baby offers no-hassle, free shipping!

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Does Burts Bees Baby Ship to PO, APO and FPO Boxes?

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YES! Only the Standard economy shipping is available to a PO Box. Please allow an additional 2-15 Business Days after the standard economy timeline. 

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How to Create a Return / Request a Rma?

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All returns require a return merchandise authorization (RMA). To request a RMA please fill out the online request https://www.burtsbeesbaby.com/page/returns.html

Eligible items need to be unwashed, with the original tags/packaging and cannot be Final Sale items. If you purchased a product as part of a gift set, the entire gift set must be returned. Specific promotional items marked Final Sale cannot be returned. Returns need to be within 30 days of when the original order was received. Merchandise Credit only original shipping costs will not be refunded. 

To request a RMA you will need: 

  • Order Number (if not previously provided)
  • Item number(s) for the items you wish to return
  • If you prefer a prepaid FedEx label can be provided for returns. Please note if you choose to use the attached return FedEx label, $5 will be deducted from your refund.

Once approved a RMA will then be emailed within 48 hours. Missing or incomplete information will delay your return. Items that are not included on the RMA or do not meet the return conditions will not be refunded.  

Once information is provided, a RMA will then be email within 48 business hours.

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How Can I Leave a Review On a Product I Purchased?

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Burts Bees Baby appreciates your feedback and helping them spread the word about Burt's Bees Baby.

Within two weeks of placing your order an email asking Are you happy with your recent purchase will arrive to your inbox? Simply click write a review to submit your review!

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How Do I Submit My Resume to Burt's Bees Baby?

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Hello! Burts Bees Baby is the busy bees that build and contribute to an ever growing hive. Every day Burts Bees Baby forage for one of a kind, passionate, and driven individuals who are willing to grow and learn along with our experienced team.

Burts Bees Baby's hive is their home. It's where they think, paint, organize, and discover. It's where Burts Bees Baby's office dogs nap and play. It's where they create the coziest baby products on the market.

Join the hive. Tell Burts Bees Baby what your best days are like, what you love to do, and how you can help bring baby bees closer to the softest organic cotton.

Please knock on our hive door by emailing Burts Bees Baby at [email protected] 

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How Do a I Check That Status Of My Application?

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Please allow 2-3 weeks once your application has been submitted. You will be notified via email any additional photos or information not submitted on your application can be sent to [email protected]

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Does Burts Bees Baby Ship to Canada / Internationally?

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Burt’s Bees Baby products are currently only intended for end use in the United States and are not labeled for international distribution. At this time Burt’s Bees Baby strictly prohibits the shipping of product to any location outside the United States.

Burts Bees Baby hopes to have an international arm in the future but currently do not have that feature so at this time all orders do require a US based billing address (needs to match your billing statement) and US shipping address.

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How Do I Track My Burts Bees Baby Order?

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You will receive an email confirmation when your order ships with both the carrier and tracking number. If you have created a Burt’s Bees Baby shopping account, you can log in to your account to get updated order status and shipping information at any time.

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Also, you can visit Burts Bees Baby Official Website to get more helps, faqs and knowledge base.

About Burts Bees Baby

We’ve been through this parenting thing. We know it’s not easy to find the best for your little bee. We know that you give it your all and cross your fingers that it’s enough.

Whether it’s singing them to sleep and gently kissing their forehead to show signs of love, or cuddling after a bump on the head, being a parent never feels easy, but it always feels like the best thing you’ve ever done.

While we can’t make the whole experience effortless, Burt’s Bees Baby can help. We are committed to delivering you the best organic product on the market, at prices you can afford.