Buyincoins Support Center

Find Buyincoins helps, faqs and knowledge base quickly

Why I Received Error Message 'country Of Residence Must Be the Same As the Country to Which You are Delivering', When I Make the

Updated:

If you received a payment error message showing like this 'country of residence must be the same as the country to which you are delivering' when you make payment, PayPal has restricted on the consistency of register address and shipping address for some countries. If these things happen, please try to pay by Standard Checkout or Contact Buyincoins.

Read More »

Why Can't I Pay Via PayPal?

Updated:

Payment by PayPal is only possible in some countries.

If you have a PayPal account, but your account has been restricted for sending money or logging into PayPal, you need to contact PayPal customer service.

Read More »

Why the Coupon Code is Invalid?

Updated:

Sometimes the system will prompt an invalid coupon code when you use it. 

There are some factors:

  • The coupon code is expired.
  • The usage limitation: The code could be used X time(s) for each customer. (The 'X' depends on different promotion activity.) Probably you have used this coupon code already and exceed the maximal times.    

If you want to get more coupon codes, please visit dacoz.com, there are a number of latest coupons.

Read More »

What's the Buyincoins' Privacy Policy?

Updated:

Respecting privacy, BuyinCoins (referring to BuyinCoins.com or Buyincoins' Site) takes your personal information and online safety very seriously. 

Read More »

How Do I Cancel My Order?

Updated:

  1. Due to our commitment to process orders quickly, there is a short period of time in which you may cancel your order. You may choose to cancel your entire order or a portion of your order as long as the order has not yet been 'Dispatched' for fulfillment.
    If you order has not been shipped, you may cancel it for a full refund.
    If your order has already been shipped, you may return the item in its factory condition to us postmarked within 7-25 calendar days of delivery. In that case we will refund you the payment excluding actual shipping fees already incurred. Actual shipping fees incurred are determined by the weight of each returned product and by the way it was sent (e.g. Flat/Registered Airmail, EMS/DHL, etc.).
  2. Please follow the direction below to see if your order may be cancelled.
    If you have an account, please Login to 'My Account' (located at the top right of the homepage). Find out which order you would like to cancel and send us an order message to notice us you want to cancel the order. We will deal with your order ASAP.
    If you do NOT have an account, please send a confirmation email using your PayPal email address within your order ID with you want to, and then you will get the order details and status.
  3. Cancellation Policy
    All orders that are cancelled will be credited in the original form of payment used when the order was placed.
    Orders with Coupons: If you used a coupon on your order, you will be credited for the entire order minus the coupon amount. Please note that coupons are treated as discounts and will not be recreated or reissued.
    Orders with BIC Coins: If you used BIC Coins we rewarded to you on your order, you will be credited for the entire order minus the BIC Coins amount. Please note that BIC Coins are only able to refund to your account.

Read More »

Can I Change My Order?

Updated:

It is unable to make any changes to an existing order. There is a short period of time in which an order may be cancelled.

Read More »

Do I Get a Payment Confirmation After I Make an Order?

Updated:

If you send the payment by using the PayPal or e-check, the seller will confirm your payment within approximately 1 business day once your payment is clear. Before that, your order status will remain 'Awaiting Payment'.

Read More »

Which Payment Methods Can I Choose?

Updated:

When you have added the item you to shopping cart, you would process checkout. Click the checkout button, and you can see there are two kinds of payment methods.

The one is PayPal Express, it is recommended to all of the customers whether you have registered or not. The other is Standard Checkout which you can pay via it only you have registered on buyincoins.com. It is helpful for you to manage your orders.

Read More »


Also, you can visit Buyincoins Official Website to get more helps, faqs and knowledge base.

About Buyincoins

BuyinCoins.com is the leading in online retailing — an online shopping service that broadcasts live retail programming 24 hours a day. It's a vast virtual shopping center, offering a wide variety of products including electronics, gadgets, jewelry, apparel, home furnishings, health and beauty. Many sellers drop ship or wholesale from us, and you can just start your online business from here with high margin but ZERO risk.