Can I Cancel an Order Once It Has Been Placed?

Related FAQ

• What is the Best Way to Care for My Jewelry?

  Jewelry Affairs recommends that you regularly clean your diamond jewelry to remove unwanted build up caused by everyday activities, frequently used chemicals and beauty products. An affordable and easy way is by using a gentle detergent and soft toothbrush. Jewelry Affairs also…

• How Do I Apply My Special Discount / Promotional Code?

  If you have a special discount / promotional offer from Jewelry Affairs, simply enter the promotional code in the PROMO CODE box provided in the checkout process. The discount will be applied and reflected at the time of check out if not sooner. If you are having a problem appl…

• I Put the Wrong Shipping Address, Or Made a Mistake On My Order, Can You Change It?

  If you receive an order confirmation email and notice a mistake with the order, please call Jewelry Affairs at 888-400-2749. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and your order number (if available) at customerservice…

• How Will I Know If My Order Has Been Shipped?

  As soon as your order leaves the warehouse, the system automatically sends you a shipping confirmation email with your UPS tracking number. Click on the tracking number and you can access to-the-minute location information.

• How Long Does It Take for My Order to Ship From Jewelry Affairs?

  "In-stock" items usually ship within 1-2 days from the time the order is approved. Made to order items may take 1-5 days before they ship. Items that are out-of-stock will be canceled and a cancellation notice will be sent via email (if email address is on file) or mail.