Can I Cancel an Order?

Related FAQ

• Do I Need to Set Up an Account to Place an Order?

  Yes, a Star Shopper account is mandatorily required. Upon successful registration, you will immediately enjoy the many attractive benefits offered.

• How Do I Collect My Chow Sang Sang Order?

  When collecting your order, please bring the original copy of your identification document with photo of yourself or the person collecting for you and a copy of the ‘Ready for Collection’ email (this can be printed or displayed on your phone). You will be required to sign for y…

• Can I Order a Gift Online?

  Yes, ordering a gift online is easy. Simply choose your gift item and proceed to checkout. On the checkout page, you can add a personalised message which will be printed on a gift card. Finally, the jewellery and gift card will be delivered securely in signature, gift-ready pac…

• What If the Product Or Size I Want is Out Of Stock?

  If the product or size you want is unavailable or out of stock, click the ‘RESERVE IN STORE’ button on the Product Page and complete the form. A Customer Service Representative will contact you shortly after to help you find a piece that matches your requirements.

• When Will My Item Be Ready for Collection?

  You will receive a 'Ready for Collection' email to confirm that your order has arrived in store, please wait for this confirmation email before you come in to collect your order.  Order before 4pm, available for collection by 6pm, 1 business day later Order after 4pm,…