Can I Cancel My Order After I Have Placed It?

After an order has been submitted you have a 30 minute window to cancel your order. If your order has not been sent to print, you may cancel for a full refund. To do so, please visit your Account scroll down, and click on the order number. If you are able to cancel you will see the option to cancel and refund. After the 30 minute window has passed we are no longer able to cancel or refund your order, due to the custom nature of our products.

Related FAQ

  • Can I Return a Book If I Don't Want It?

    If you are dissatisfied with your book, please email hello@mixbook.com and Mixbook will work with you to make it right.

  • What Happens After I Place My Order?

    After an order is placed, your project is generated into print files for processing and printing. You have 30 minutes from the time the order was submitted to make any last minute changes. After 30 minutes, your order will be sent to print. Once an order goes to print, no addit…

  • I Filled Out the Form. Why Hasn’t Anyone Contacted Me?

    During business hours (Monday - Friday 9 AM - 5 PM PST), inquiries are typically answered within three hours but can take up to 24 hours. Inquires received after hours on Friday and over the weekend will be answered next business day (Monday).

  • What Sizes Do Acrylic Prints Come In?

    Acrylic prints are offered in three sizes: 11x14", 16x20" and 2x30".

  • What Do I Do About a Printing Error Or Damage to My Order?

    Please contact Mixbook using Live Chat or email at hello@mixbook.com. To help Mixbook fix the issue, please have the exact details of what the error or damage is and which page it is located on. 

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