Can I Cancel Or Change My Existing Order?

Please contact Dr. Martens as soon as possible once you realize a change needs to be made. Dr. Martens will make every effort to get you the right product in the correct size. However, as Dr. Martens tries to ship orders as quickly as possible, Dr. Martens may not be able to facilitate any changes.

Related FAQ

  • How Can I Create an Account?

    All you need to do is click SIGN IN / REGISTER at the top right of the homepage (or follow the registration instructions on the checkout page), fill in the new customer details and create a password to keep your account secure.

  • Does Dr. Martens Charge Tax?

    Yes, Dr. Martens does collect sales tax in some states. In general, state laws require internet retailers to collect sales tax on orders shipping to states in which they have a physical business presence. Dr. Martens AirWair USA LLC orders that are shipped to the following stat…

  • What is the Shipping and Handling Fees?

    Within the 48 contiguous states:FREE Standard Ground on orders $50 or more. $5.00 Standard Ground on orders under $50.For orders up to $19.99 - 2nd Day Air $14.95, Next Day Air $19.95For orders up to $100.00 - 2nd Day Air $16.95, Next Day Air $21.95For orders over $100.00 - 2nd…

  • How Do I Subscribe/unsubscribe to the Dr Martens Newsletter?

    You can subscribe to our newsletter by submitting your email address in the “SIGN UP FOR NEWSLETTER” section at the bottom of our homepage or, by using the homepage pop-up that will appear when you enter the site for the first time. Alternatively you can select to receive "News…

  • I Can’t Find My Order In My Order History.

    You may have checked out as a Guest and created an account afterwards. In this case, the order will unfortunately not show in your account. If you have received an order confirmation number -- and provided an email address -- you will receive email updates on the status of your…

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