Can I Cancel Or Change My Order I Just Placed?

Related FAQ

• What are the Shipping Methods and Costs?

  If your order has multiple items and/or includes gift cards, they may be shipped from multiple locations and/or arrive in different packages on different dates, there are no additional charges for split shipments.   Shipping and handling charges are based on your chos…

• How Do I Make a Payment On My Catherines Credit Card?

  Please make your check payable to: Comenity-Catherines  Mail your payment to:  Comenity-Catherines  PO Box 659728  San Antonio, TX 78265-9728 

• What is the Split Tender Return Policy?

  If you paid for your order using different types of tender (i.e.: multiple credit cards, a credit card and a gift card, etc.), Catherines will refund you with the same amount credited to each type of tender.   Your packing slip can display up to three different paymen…

• How to Contact Catherines?

  If you need help, the Customer Service agents are here to assist (English speaking only). Please call 00-1-954-970-2205. Hours: Mon-Sat: 8am-10pm and Sun: 10am-10pm(EST)

• How Do I Use the Coupon I Received for My Online Purchase?

  If you have a coupon code that you would like to redeem online, you may enter the code on the checkout page under "enter promo codes." If the coupon code you are trying to redeem requires the use of your Catherines Credit Card, you will need to enter it under "Promo Codes &…