Can I Change My Order Or Cancel It?

Unfortunately, once you have placed your order it cannot be changed or cancelled. This is because the team picks and packs your order right away, and wraps all the orders together on pallets which are sealed for shipment regardless of when they actually ship.

Related FAQ

  • What is the Delivery Guarantee Of PacSun?

    PacSun offers an on-time shipping guarantee. After processing and shipping, if your domestic order is not delivered within the specified delivery date as found on the shipping table, PacSun will refund the shipping cost.  The refund will be credited to the same method of p…

  • When Will I Be Charged for My Online Order?

    Online Orders    If you are shipping to one of PacSun's stores, you will be charged when you place your order. If you are shipping anywhere else, you will be charged when PacSun ship your order. You will only be charged for the items that are shipped, along with appli…

  • Does PacSun Offer Free Shipping?

    PacSun offers free shipping and returns on your whole order when purchasing a pair of regular priced shoes. Shop PacSun’s new shoe fashions, pick your favorites, and return them for free if they don’t work out. Just attach the prepaid, preaddressed return label at the bottom of…

  • What If I Want to Change the the Ship-to Address?

    Unfortunately, orders cannot be modified. For customer security, shipments must be sent to the address selected by the cardholder during purchase.

  • How Long Will It Take to Process My Return?

    Return In Store If you returned your order to one of their stores, the process begins immediately and will take between 3 and 5 business days to post to method of payment.   Return by Mail Returns by mail take longer because of shipment time.  Refunds are pr…

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