Crocs Australia will process your order as soon as you make a purchase. So Crocs Australia is not able to process any changes even if it is not yet being shipped. You may return any item to Crocs Australia once you receive your order.
Please contact Crocs Australia within 7 working days from the day you receive your order. Specify the defects and attach a picture of the shoes. Note that the shoes need to be unworn and with all the tags attached.
Crocs Australia does not issue or accept gift cards or account credits for online purchases on crocs.com.au. However, Crocs Concept Stores can issue and accept Store Vouchers.