TVC-Mall.com needs pictures or video to confirm if they are truly defective. After confirmation, you can get a full refund, or ask for sending them again or combining them to the next new order. As compensation, TVC-Mall.com may give a discount for your next order.
Please check your Spam folder or inbox. It happens that sometimes email mismarked as spam and blocked by users’ email filter system. TVC-Mall.com will suggest you to add email address to your contact list or address book to avoid missing Email messages from TVC-Mall.com.
When some of the items in your order are currently out of stock, TVC-Mall.com will firstly ship the items already in stock to avoid your waiting there. Of course weusually notify you when this happens.
It's recommended but you don't have to. TVC Mall supports guest checkout. Registering with TVC Mall, however, allows TVC-Mall.com to provide you with better support and the whole registering process should take no more than 2 minutes.