Can I Get the Service Fee Refunded?

When reservations are made the one time service fee is for the processing of your transaction and is therefore, non-refundable.

Related FAQ

  • Are the Rates Listed Online the Same Rates Quoted If You Call the Call Center?

    Yes, however, some hotels may offer a “Call Center Exclusive” rate that is too low to publish online and only available via the phone.

  • When Can I Expect to Receive My Official Confirmation Number From the Hotel?

    The hotel will provide us with an “official” hotel confirmation number within 2 business days of the reservation being made. Once aRes Travel has received this, you will be sent an updated confirmation via email.

  • How Do I Cancel My Hotel Reservation?

    You may call aRes Travel at 1 (800) 434-7894 to cancel with a customer support representative. When calling, please have your AON number, the name the reservation was placed under, and the original credit card number billed.If your account is being credited for prepayment, you …

  • How Do I Know That I Have a Confirmed Hotel Reservation?

    Immediately upon booking, you should receive a verification email with a web tracking number starting with AON. This email verifies that you have a confirmed reservation at the hotel, and aRes Travel has requested that the hotel provide them with their confirmation number that …

  • How Do I Change Or Cancel My Activity Reservation?

    The majority of activity vendors have a “no cancellation” policy and tickets are non-transferable. Please check the specific Terms & Conditions listed for each activity before purchasing your tickets.Exceptions: The non-refundable service fee or $25 cancellation fee will be…

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